IT Support Analyst Resume

PROFESSIONAL SUMMARY:

Eleven years as an IT professional with notable success in troubleshooting and support of corporate end user operating systems. Provided excellent customer support to all different types of customer backgrounds. Hands - on experience leading all stages of system deployment, migration, troubleshooting, fault isolation, and repair of desktop/laptops in corporate and non- corporate environments.

TECHNICAL PROFICIENCIES:

Platforms: Windows XP/Vista/7/8/10, Windows Server 2008/08r2/2012/2012r2/2016, Mac OS/iOS

Tools: Office 365, LANDesk, Citrix, VMWare, VPN, OKTA, Salesforce, Active Directory, Azure PowerShell, Exchange Management Console, LogMeIn, Continuum, Remedy, Lotus Notes, GroupWise, SAP.

Hardware: Laptop, Desktop, Printer repair

PROFESSIONAL EXPERIENCE:

Confidential

IT Support Analyst

Responsibilities:

Contracting position doing technical support locally and via phone
Remoted into servers and ender users’ computers and maintained email accounts via O365, Exchange Admin Tools, Citrix, and other Break/Fix issues

Confidential

Remote Support Engineer

Responsibilities:

Provided Level 1 and 2 IT support to small businesses throughout North America (United Capital, Optimal Networks, Ambra Health, Integrated IT, PC Plus, DSS Corporation, PointOS Professional, Clearpath Solutions, Winchester Systems)
Creating new accounts, group policy and more within Active Directory
Troubleshooting Windows 7/10
Supporting Citrix, Office 365, VMWare, Java and VPNs

Confidential

Workstation Specialist

Responsibilities:

Site Lead for Business Center
Resolved complex technical issues using troubleshooting and fault isolation methods
Installed and maintained Windows OS and Microsoft Office Applications
Managed IT assets and HW inventory
Deployed desktop images to end users
Replacing motherboards, RAM and more
Responsible for settings up and supporting conference rooms with A/V equipment
Provided executive support to CIO, VP, and Directors

Confidential

Metal Plating/Finishing Technician

Responsibilities:

Finished and plated metal parts/pieces while ensuring quality in accordance with customer's specs.

Confidential

Assembler Equipment Technician

Responsibilities:

Assembled unmanned ground vehicles for various companies such as Confidential and Confidential

Confidential

Customer Support Specialist

Responsibilities:

Provided Level One Helpdesk phone support for customer issues in concern of streaming services

Confidential

Deskside Technician

Responsibilities:

Provided IT deskside support to Confidential Energy internal customers relating to hardware and software computer related issues
Subject matter expert and 24/7 On Call Support Technician for Confidential Remote Users
Trained and supported level one helpdesk technicians in a corporate environment

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship