Configuration Specialist Advisor/Team Lead Resume

SUMMARY

Fourteen years technical management experience. Twenty - two years computer and network support experience. Over 30 years of management/supervisory experience, including professional and supervisory staff. I offer a rare combination of proven management, team building, hands on technical support, and excellent customer service.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Configuration Specialist Advisor/Team Lead

Responsibilities:

Manage team of 35 engineers working 24/7 worldwide in support of Amgen. Team responsible for supporting the desktop engineering of all AMGEN devices (PC and Mac), SCCM, patching, 1E Nomad, Tachyon, Shopping, imaging, VDIs, and tier 3 support. Improved SLA’s and increased efficiency of the team allowing for a substantial reduction of staff required to provide higher level of service

Confidential

IT Director

Responsibilities:

Director of all USA IT Operations for Veredus and Hays during merger.
Responsible for infrastructure, support, purchasing, contracts, vendor management and facilities.
Upgraded internet circuits,
Changed over mobile phone provider saving over $100,000 per year.
Implemented MDM solution
Planned and implemented new network design.
Moved support team to new ticketing system with improved reporting.
Moved physical servers to AWS hosted servers.
Managed VDIs.
Completed integration of Veredus IT systems and staff with global Hays IT department to assume control.

Confidential

SCCM and JAMF Administrator

Responsibilities:

Responsible for packaging software, patches and updates.
Also managed the JSS Casper Suite for Mac support.
Project goal was to package, test and deploy all apps for migration to Windows 10 Enterprise 64 Bit.

Confidential

Manager Desktop Engineering

Responsibilities:

Responsible for establishment and management of new Desktop Engineering and Desktop Support team.
Responsible for all aspects of desktop environment, including but not limited to images, patching, software testing and deployment, AD administration, desk side support, tier 3 incidents, problem management, ant-virus and encryption software and establishment of best practices and policies and procedures.
Employee reviews, hiring, and corrective action.
Implemented SCCM, for software packaging and deployment, imaging and patch management. JSS and SCCM administrator.

Confidential

IT Manager

Responsibilities:

Supervised Desktop Support team leads at two locations.
Supervised software packaging and deployment staff.
Supervision included performance reviews, corrective action, hiring, and other related personnel management actions.
Eliminated 6-month backlog of open service requests and incidents, allowing staff to work on same for other Confidential locations.
Completed entire Windows 7 upgrade from XP, avoiding significant fines and regulatory actions had they missed the XP end of support deadline in March 2014.
JSS and SCCM Administrator