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It Support Technician Resume

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Miami Garden S, FL

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SUMMARY:

IT support technician with fourteen years of experience in diagnosing and resolving technical problems in a multi - user environment along with eight years of management experience looking to advance my career. CompTIA A+ certified. Advance knowledge on hardware and portable devices.

TECHNOLOGY PROFICIENCIES:

Software: MS Office; Bravo Systems; Bally’s Casino Marketplace; SDS; VMware applications; Adobe Creative Suite; Iseries; Infogenisis; DameWare; Dropbox; Google Apps and Drive; Microsoft Deployment; Acronis True Imaging. Backup Exec; Telnet; Retail Pro; Active Directory, SharePoint, and Exchange admin. Aristocrat Oasis 360, MGT and Kiosk Manager, Office 365 Admin, Cisco OS.

Browsers: Internet Explorer, Firefox, Chrome, Safari.

Call-Tracking Tools: Service Desk, Footprints; Goldmine.

Hardware: PCs, Laptops, Cisco PBX Systems, Switches and Routers, Modems, Smart Phones

Networking: LAN & VPN/Remote Connectivity VNC; TCP/IP; SonicWALL; Cisco.

Platforms: Windows (all Flavors), Linux (Ubuntu), Apple IOS.

EMPLOYMENT HISTORY:

IT Support Technician

Confidential, Miami Garden’s, FL

Responsibilities:

  • Aristocrat Oasis 360, MGT and Kiosk Manager Install, troubleshoot and administration.
  • Android and Apple phone administration with exchange and security protocols.
  • Cisco switches vlan administration and configuration.
  • Audio video media administration.
  • Active Directory and Exchange administration for 300+ employees
  • Work assigned tickets for any and all IT issue throughout the casino.

IT Support Manager

Confidential, Hollywood, FL

Responsibilities:

  • Retail Pro, Active Directory, Exchange, PBX, and SharePoint administrator.
  • Network administrator handling SonicWALL, Cisco routers, and dell switches.
  • In-house support for 20 employees and remote support over VNC for 24 stores.
  • CCTV DVR administrator and support.
  • Purchasing and updating systems hardware, software.

Desktop Support Technician

Confidential, Coconut Creek, FL

Responsibilities:

  • Provide Help Desk support for 900+ users. Including but not limited to desktop, laptop, printer and handheld device support.
  • Troubleshoot network connectivity issues and install/re-install cable as necessary.
  • Provide Active Directory support including user account maintenance, password management.
  • Cisco 2900 series Virtual LAN configurations.
  • Provide assistance with the rollout of system hardware and software upgrades and patches as those requirements arise.
  • Maintain and use of VMware for our virtual servers.

Security Officer

Confidential, Coconut Creek, FL

Responsibilities:

  • Responsible for the safety and security of intensive cash operations.
  • Provides basic security coverage ensuring that adequate protection is provided for the safety and assets of patrons, employees and the company.

Shift Supervisor

Confidential, Orlando, FL

Responsibilities:

  • Daily Cash balancing and deposits
  • Loss prevention

IT Support

Confidential, FT. Lauderdale, FL

Responsibilities:

  • Build and configure servers for SiMON yacht monitoring software
  • Build and configure camera servers for high end yachts
  • Service and repair in-house computer issues
IT Support

Confidential, Boca Raton, FL

Responsibilities:

  • Diagnose and repair customer PC and MAC including virus and spyware removal.
  • Test and replace hardware
  • Data recovery and back up

Systems Administrator

Confidential, Deerfield Beach, FL

Responsibilities:

  • Help Desk Support for 100+ employees
  • New PC set up and imaging
  • Solve telecom issues with Merlin Magic Phone system.
  • Configure and maintain Active Directory in Windows Server 2003
  • Maintain Microsoft Exchange server
  • Blackberry and Windows Mobile support.

Store Manager

Confidential, Deerfield Beach, FL

Responsibilities:

  • Store operations
  • Repairing pool pumps and cleaners
  • Managing profit & loss
  • Meeting budget requirements

Shift Supervisor

Confidential, Coral Springs, FL

Responsibilities:

  • Daily Cash balancing and deposits
  • Lost prevention
  • District Cosmetic Wall reset team member.

Technical Support Engineer

Confidential, North Lauderdale, FL

Responsibilities:

  • Executive Line Callback team
  • Compaq support.

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