Desktop Support Technician Intern Resume Atlanta, GA - Hire IT People

SUMMARY:

Hard working, adaptable, and willing to learn, I seek out a career in the IT industry where I may grow through appropriate experience by applying my knowledge and constantly absorbing new, applicable skills. I wish for both longevity and growth within the company that I work for, and I shall bring espirit de corps to any team I work with.

SKILL:

Software: MACOS, Windows 7 and 10

Hardware: Workstations, Dell, HP, and Lenovo Laptops, Printers, and varying peripherals

Networking: Hardwire and Wireless configuration and support, Proxy Configuration/ Support

Applications: Office365, Skype, Teams, Box, Mobil Iron, ServiceNow Ticketing, MyApps, F5 VPN and Top 3 Browser Support

EXPERIENCE:

Confidential, Atlanta, GA

Desktop Support Technician Intern

Responsibilities:

Maintains/resolves 40+ open incidents/tasks within ticket queue in a timely manner weekly.
Analyzes and resolves over 15 complex hardware and software issues daily
Conveys technical information to both technical and non - technical personnel
Focal point for customer interaction and support for all local IT issues including client, mobility, wireless, AV, conference room, Telepresence and physical connectivity
Provides Level I technical support for hardware and software including but not limited to workstations, laptops, mobile devices, and network printers

Confidential, Atlanta, GA

Floor Manager

Responsibilities:

Manages 5 Employees
Ensures operations run smoothly during busy work hours which comprises of over 65 customers every Saturday night
Provides a positive experience to recurring guests, ensuring their return and positive feedback for my company

Confidential, Atlanta, GA

Sales Associate

Responsibilities:

Provided exceptional guest servicing to over 400 guests daily, improving the customer’s experience at the aquarium
Handled over 60 purchases/checkouts daily with 100% accuracy during bustling business hours
Maintained good relationships with internal employees with a positive attitude

Confidential, Atlanta, GA

IT Desktop Support

Responsibilities:

Confidential is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional, and a six-month internship.
In the Hardware and Helpdesk track, students learn troubleshooting and in-depth hardware knowledge with the ability to explore deeper into common and uncommon errors that may occur. They will also learn proper customer service techniques, basic network knowledge such as configuring and troubleshooting LAN, WAN, VOIP.

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Desktop Support Technician Intern Resume

Atlanta, GA

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