Technical Support Resume Atlanta, GA - Hire IT People

QUALIFICATIONS PROFILE

Results driven professional who possesses a Bachelors degree and is equipped with more than 8 years experience in customer relations, sales, marketing, and business development. Show competency to produce effective results in highly competitive environments and time specific deadlines. Exemplify keen expertise in client relationship building, product specifications, contract negotiation, prospecting and execution to achieve corporate goals and objectives. Extremely effective and competitive in an autonomous and/or group situation.

AREAS OF EXPERTISE

Strategically and Tactically Inclined
Sales Action Plans and Development
Benchmarking and Market Analysis
Product Placement and Directives
Client Resolution and Support
Instructive and Persuasive
Leadership and Teambuilding
Outstanding Customer and Public Relations
Time Management and Prioritization
Superior Interpersonal and Presentation Skills
Problem Resolution and Decision Making
Organized and Strong Analytical Abilities
Articulate Oral and Written Communication
Multitasking in Fast-Paced Environments

EMPLOYMENT HISTORY

Customer Account Specialist/Technical Support

7/2006–7/2008

Confidential,Atlanta, GA

Contacted current, non current and prospective customers to solicit upgrading service and products
Recommended products to customers, based on customer\'s specific needs and interests
Ensured compliance was enforced with state, federal, and local policies and regulations
Met with customers to demonstrate and explain features of products.
Investigated and resolved customer complaints
Establish and maintain long-term quality relationships with customers to provide total satisfaction, and to generate referrals and repeat business
Communicated with customer to ascertain needs, advise on services, adjusted complaints, or negotiated contracts.

Job Achievements:

Greatly surpassed or met total number of customer sale quotas and goals
Certified Technician via Sprint Training
Decreased the number of phones fixed through outsourcing by 40%

Merchandiser/Vendor

7/2005–6/2006

Confidential,Atlanta, GA

Constructed or assembled prefabricated display properties from fabric, glass, paper, and plastic, using hand tools and woodworking power tools, according to The Home Depot specifications.
Arranged properties, furniture, merchandise, backdrop, and other accessories according to plan-o-gram for The Home Depot (Dept 28, Seasonal & Home Garden)
Project managed scheduled resets and refreshes
Consulted with advertising and sales staff to determine type of merchandise to be featured on display
Used a corporate issued PDA device to file data, track and maintain work orders and order products
Cross Marketed and Stocked product for product visibility and effective sales outcomes
Trained staff and management on new products and procedures through vendors policies

Job Achievements:

Selected for District Manager position in Florida and Alabama regions
Praised from executives of both Home Depot and Marshall and Associated (Parent Company of MSI)
Successfully completed all seasonal resets on time

Executive Assistant to VP of Marketing/Marketing Consultant

10/2003-6/2005

Confidential,New york, New York

Examined and analyzed statistical data to forecast future marketing trends and to identify potential markets.
Coordinated and directed office services, such as records and budget preparation and personnel to aid executives.
Attended staff conferences to submit findings and proposals to management for consideration.
Acquired and generated potential business by creating market strategies
Studied management methods to improve workflow, simplify reporting procedures, or implement cost reductions
Built and cultivated strong business relationship with various buyers and store owners
Checked consumer reaction to new or improved products or services.

Job Achievements:

Helped achieve marketing initiatives for companies Parasuco, AppleBottoms, Ice Tek and Robins Jean
Aided in the editorial and television placement of various apparel and jewelry products on key celebrities and hosts

Project Supervisor

4/2001-5/2002

Confidential,Atlanta, Georgia

Coordinated activities of project for Fox News DTV Program to ensure technical quality of programs.
Set up field analysis interviews and operated research equipment for measurement of digital television signals
Supervised and assigned duties to workers engaged in DTV Project in Greater Atlanta area
Maintained calendar of all appointments, cold called for scheduled appointments to meet quota for research optimization and emailed participating confirmations
Oversaw field technicians also processed computerized DTV evaluation data via IP remote address
Submitted and confirmed payroll for team and performed basic office for research purposes, created journals for tracking

Job Achievements:

Program’s accomplishment was written up in the Wall Street Journal

EDUCATION

Bachelor of Arts in business administration/marketing

Bachelor of technical management/network communications

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Technical Support Resume

Atlanta, GA

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