Mac Admin /Support Resume

SUMMARY

A Desktop Support Specialist with more than ten years in the IT industry. Bi - Lingual Professional with hands on experience, adept in technology skills and the ability to learn, master, and apply new technical concepts.

TECHNICAL SKILLS

Windows 7, 8, 10, MAC OS, Office 2013/2016, 365, Windows Server 2016 R2, AD, MDT, SCCM, Jamf Pro, Cisco Packet Tracer, Vlans, NAT, Subnetting, IPSec.

PROFESSIONAL EXPERIENCE

Confidential

Mac Admin /Support

Responsibilities:

Troubleshoot and configure Mobile devices, MAC Operating Systems, Network Printers
Jamf pro to manage and administrate Apple devices on the network
Provide technical support /training over the phone, as well as face to face
Install and configure peripheral equipment Such as monitors, keyboard, printers
Gsuite Administration/Creating user account/Adding users to groups and OU’s
Ensure that all tickets are documented utilizing Zendesk Ticketing System
Prepare Apple devices for New Hires and provide technical support
Install and configure IMAC desktops, IPhones, MacBook laptops
Troubleshoot Zscaler,Wi-Fi /LAN connectivity issues.

Confidential

Triple Cert Program

Responsibilities:

Confidential, Parsippany, NJ

Desktop Support Technician

Responsibilities:

Provided Technical support to roughly 3200 end users/executive
Excellent customer support experience
Imaged Dell/HP computers with Ghost to Win 7 / Win10 enterprise edition
Provided hardware/software support for Windows/Mac computers/mobile phones
Remote assistance and go to assist to remote onto users’ computers for troubleshooting issues
Refreshed computers/perform data migrations
Active Directory for administrative duties in a domain environment
Installed/supported network printers using Printlogic and local printers
Supported applications/MS Office 2013
Audio/Visual support to end users with Creston technologies
Provided face to face technical\Executive support to end users from the Techbar
Used Service Now ticketing system with SLA agreement
Provided Google Gsuite support to end users
Phone support to international users/bilingual Spanish
Phone support/troubleshot application issues
Troubleshot network time clocks to offsite users
Troubleshot Websense security and VPN Cisco Any connect issues

Confidential, New York, NY

Desktop Support Technician

Responsibilities:

Documented all Technical work in Service Now Ticketing System
PXE boot to image HP laptop and desktops
Provided hardware/software support for PC and MAC computers
Worked with Active Directory in a domain environment
Configuration Manager Remote control in SCCM to assist end user with technical problems
Provided phone tech support for hardware and software issues
Installed and configured Software and local /network printers
Upgraded computers to MS Office 365
Utilized windows easy transfer tool to back up and restore user data and settings
Configured laptop with projector/TV for conference meetings

Confidential, South Orange, NJ

Desktop Support Technician

Responsibilities:

Provided face to face Technical support and over the phone to end-users
Examined Lenovo and Samsung laptops/tablets, diagnose issues and fix accordingly
Software and Hardware troubleshooting/installed software
Set up user with Office 365/configure outlook/set up one drive for business
Checked for wireless network connectivity issues/removed viruses from computers
Documented all technical work in the Service Now Ticketing System
Imaged computers to windows 8.1/excellent customer service
Configured Iphones, Android Smartphones
Troubleshot and diagnosed Apple MacBook laptops