Field Service Engineer Resume Fort Lauderdale, FL - Hire IT People

PROFESSIONAL SUMMARY:

Desktop Engineer with over 15 years of experience in Level 2 - 3 desktop support, systems engineering, Cloud Computing, Virtualization, Networking, and building and maintaining network environments. Looking to leverage my knowledge and experience into a role as a Sr. Engineer.

TECHNICAL SKILLS:

Anyconnect - Citrix - Cisco phones - Oracle VM - Bigfix CA Systems
SCCM
Track IT, Autotask, Changegear, Service NOW Remedy
Apple iOS - Mac Pro G5 iMac Macbooks
MS Office 2016 Office 365 - Advanced Outlook
MDT - Advanced Active Directory (AD)
Windows 7,8,10 - Advanced Server

PROFESSIONAL EXPERIENCE:

Confidential - Fort Lauderdale, FL

Field Service Engineer

Responsibilities:

Responsible for desktop and laptop deployment, inventory, and recovery
Provide 1st to 3rd level desktop and server / network support over the phone, remotely and on-site
Project responsibilities - Roll outs, upgrades, deployments, migrations etc.
Identify, analyses, support and solve technical problems presented to you, ensuring Customer Satisfaction
Desktop/Laptop on-site and phone support; Printer/Fax support; Backup system support; Updating current infrastructure; Deploying new equipment

Confidential - Weston, FL

Desktop Support Lead

Responsibilities:

Manage Weston Celebrity Cruises Call Center of 400+ users
Created DNS entries for autodiscover and other TXT, MX or CNAME for whatever was needed in the registrar
Windows Server domain controller active directory, excel spreadsheets, outlook issues, management of data from the cloud and locally. ShadowProtect, VMWare, ESX/ESXI
Network monitoring tools and manage backups Active Directory, GPO's, Exchange, Connectwise, PRTG, Kaseya, Labtech, Etc

Confidential - Maplewood, NJ

System Engineer/Team Lead

Responsibilities:

Extensive use of Microsoft Exchange (local and hosted platforms) as well as Office 365 Hosted Exchange, cloud computing, backup management, VoIP, exchange server, SCCM for migrations, Microsoft Windows XP, Windows Vista, Windows 7
Led multiple migrations of a total of over 1,000 users to Windows 10 and manually installed drivers that were not compatible as needed
Worked with many different platforms as support was needed for 6,000+ end users and over 80 clients
Migrated over 300 clients from on-premises Exchange to Office 365 (O365 Azure MCSA)
Senior Systems engineer, Team lead and Network support in charge of troubleshooting basic and escalated issues
Setup and configured Meraki and Ubiquiti WAPs in most environments and was in charge of migrating remote VPN users to RDP (E.G. Firewall policies and rules, Static NATs to avoid accidental access (or intentional)

Confidential, Hackensack, NJ

Systems Engineer Lead

Responsibilities:

System and Helpdesk engineer, troubleshooting basic network issues, Building PCs, Cloud Computing, backup management, VoIP, exchange server, Microsoft Windows XP, Windows Vista, Windows 7
Windows Server domain controller active directory, excel spreadsheets, outlook issues, management of data from the cloud and locally
Support the following technologies: Microsoft Office 2007 and 2010 products - Outlook, Word, Excel, Access, Internet Explorer, Windows XP, Windows 7, 8, 10 desktops, laptops, printers, networked copiers, NIC's, basic LAN/WAN connectivity and others as assigned.
Schedules, assigns, and reviews work of system support staff (SSTs - all levels) within Physician Network, adjusting work assignments and schedules to maintain adequate staffing levels and responds to fluctuating workloads.
Observes staff progress and reviews weekly log report to ensure that scheduled jobs are processed accurately and timely.
Assesses needs of staff and arranges for or provides appropriate instruction.
Evaluates employee performance and assists the manager with performance appraisals

Team Lead

Confidential

Responsibilities:

15 years direct work experience in a technical support position Windows XP, Microsoft Office Internet Explorer and business applications in a business environment.
Knowledge of multiple desktop programs, configuration and debugging techniques.
Strong work ethic, detail oriented as well as excellent oral and written communication skills.
Sound problem resolution, judgment and decision-making.
Experience supporting Windows XP, Microsoft Office 2003,20007, 2010 Outlook in and Exchange Environment, Internet Explorer, Chrome, Mozilla, desktops, laptops, printers, and mobile devices both in person and remotely.
Experience with TCP/IP and networking issues.
Experience providing superior customer service and support.
Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.
Strong interpersonal and organization skills, successful in working both independently and in a team environment.
Strong problem solving skills.

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Field Service Engineer Resume

Fort Lauderdale, FL

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