Desktop Support Technician Resume plano, tx - Hire IT People

SUMMARY

Eleven years of information technology experience with extensive hardware and software install and maintenance.
Superior communication and people skills established through company training in customer service and problem resolution.
A deep felt desire to serve the customer, resolve problems and provide a complete IT support solution; possesses excellent working knowledge of client server network fundamentals.
A self - starter that is well organized and capable of multitasking with numerous responsibilities while meeting required deadlines.
11 years of extensive experience in supporting computers and networks
Highly skilled in troubleshooting hardware, software, LAN, WAN and operating system issues
In-depth knowledge of branded and non-branded PCs, laser printers, laptops, and peripherals and bar-code scanners
Documented success in responding all inquiries and tickets in a timely manner
Comptia A+ & Network + certified
Currently taking CCNA certification
Hands-on experience in hardware repairs such as video cards, motherboards, and hard drives in addition to a number of software programs. Major Software/Systems Implementations
Demonstrated ability to provide user support by means of remote access tools
Proven skills in Windows 7, Microsoft Office 2007/2010 and Antivirus software. Able to configure and use Microsoft Enterprise, Active Directory, IBM Lotus Notes and Microsoft Outlook
Jr. systems administration within Active Directory, Open Directory and MS Exchange for Mac and windows environments with user account, distribution and security group creation and management

TECHNICAL SKILLS

Applications: Centricity/Logician EMR, Norton Ghost, Microsoft Office Products, Remedy, Nortel Client, PCAnywhere, Dame ware remote tools, Remedy ticketing and Track it Ticketing systems, Windows 7, Windows Server 2003/2008, Windows SMS, Active Directory and Exchange.

Network: LANs, WANs, VPNs, Routers, Firewalls, TCP/IP

PROFESSIONAL EXPERIENCE

Confidential

Desktop Support Technician

Responsibilities:

Desktop support coverage for a mixed platform (Mac OS & Windows) internet company with approximately 350 end users
Typical helpdesk triage and level 1 support by phone and email for email, printers, application support and break-fix of hardware and software issues.
Jr. System’s administration within Active Directory, Open Directory and MS Exchange for Mac and windows environments with user account, distribution and security group creation and management.
IP phone and mobile device support - Shoretel VOIP Apple IPHONE and ANDRIOD mobile exchange accounts setup. BlackBerry support; BlackBerry server support.
Thin client support within a remote desktop environment with virtual desktop and server creation and management
IT project management for inventory, image design and deployment.

Confidential - plano, tx

Implementation Support Specialist

Responsibilities:

Responsible for implementation of new SQL based Courts and Justice Software.
Developed and managed project plans while providing status updates to management.
Ensured customer satisfaction by providing on-site, online and remote technical support.

Confidential - IRVING, TX

Desktop Support Technician

Responsibilities:

Desktop and Network support for a multi-platform environment which entailed Windows Server 2003, Windows 2000, Windows XP Pro, MAC OS 9.x / 10.x.
Provided full spectrum of support on all major software applications for Windows and Mac platforms to include MS Office suite and Adobe productivity software packages
Hardware install and maintenance for Mac & Windows desktops, laptops, printers, scanners, projectors, digital cameras and many others peripherals
Performed installs, maintained, network operations for a static addressed client server environment including cabling, network stack build out and troubleshooting with CISCO routers and HP switches

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Desktop Support Technician Resume

Plano, TX

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