OBJECTIVE:

To obtain a position of Data Center Technician

PROFILE:

Expert managing core company servers and networks Administered Cisco Unified Communication Manager Tested project management skills Excellent end user communication skills Produces resolutions for network productivity & efficiency

TECHNICAL SKILLS:

• MAC OS X support
• HP Connected Backup
• Active Directory
• ESET Anti - Virus admin
• Palo Alto Firewalls
• FastSupport/ConnecWise/SNOW
• Cisco VPN client management
• Microsoft Exchange Server 2013
• Microsoft O365 management
• SCCM/SCOM 2012 R2
• WebEx Video Conf/LogMeIn/MS Teams
• SolarWinds/ManageEngine Network Monitoring
• HP Proliant blade server
• Citrix Storefront management
• VMware

PROFESSIONAL EXPERIENCE:

Confidential

IT Support

Responsibilities:

• Provided onsite and remote IT support for laptops, Networked Printers, Logitech Rally video systems
• Setup and configure iPads, and all mobile devices with device management system
• Setup and created user accounts via Active Directory, MS Azure, and Microsoft Office365
• Supported Citrix Storefront apps and account administration
• Perform data archives and migrations of MS Outlook, iPhone, iDrive accounts
• Configured Symantec Antivirus and Forticlient VPN programs
• Administered DHCP server for IP leasing and reservation

Confidential

Desktop Engineer

Responsibilities:

• Lead onsite support for goldmining headquarters, managing Cisco switches, Meraki APs
• Audio/Visual and Cisco video Telepresence, DX80s and Cisco Spark boards
• EUC software distribution services, image build and management, management of File/Print servers
• Administered MobileIron MDM for iOS and Android devices
• Point of Contact for onsite Data Center troubleshooting, upgrades, equipment i.e. routers, DNS servers

Confidential

Server Administrator

Responsibilities:

• Administered Confidential ’s IVR (integrated voice recorder) systems and servers
• Administered Verint call recording system for Confidential call center agents
• Pushed server patch upgrades monthly for Dev and production IIS, SQL, servers via SCCM
• Provided Level 2-3 support for Help desk, Administered Cactus database for health centers
• Conducted Data Center audits and POC for Data Center upgrades i.e. fiber installation

Confidential

GTS Desktop Engineer

Responsibilities:

• Administered MS 0365, MS Server 2013/2007 to support over 8,000 global workstations and end users
• Managed Active Directory, Cisco Unified Configuration Manager for CIPC installation for remote users
• Utilizing O365 admin portals, Created Distribution Lists, and Shared Mailboxes with appropriate access
• 1 of 6 IT Techs supporting 30+ Data Centers in USA, and South America, with Help Desk in Philippines
• Restored lost and or corrupted files utilizing HP Connected Backup, administered MS Office 2010-16
• Managed MS 2008/12 Print Servers for HP, Canon imageRunner, Managed Scan-to-Email functionality

Confidential

Lead Desktop Support Technician

Responsibilities:

• Support 2,500 employees with all IT related request and Incidents
• Utilize SCCM 2012 to push, create images to all HP and DELL laptops and workstations
• Configure AVAYA VOiP Phone systems with appropriate extensions and dialing template
• Repaired defective laptops, upgraded system internals, deployed department desktops
• Managed laptop antivirus programs via McAfee Orchestrator
• Awarded working 24 hours during Disaster Recovery Drill, failing over to backup Data Center

Confidential

Systems Administrator

Responsibilities:

• Assist President and General Manager of dealerships with MS Outlook 2013 support on mobile devices
• Support 900 employees with all IT related request and incidents
• Utilize SolarWinds ticketing system to track and note progress of inbound request
• Administered Microsoft Exchange Server 2010, MS Active Directory, ID and FOB security systems
• Administered close circuit surveillance cameras and access systems for two dealerships
• Configured Cisco switches for Cisco VOiP phone extensions for new hires
• Configured Cisco WAP controllers and ASAs for all wireless APs

Confidential

Jr. Systems Administrator

Responsibilities:

• Administered Architecture firm’s MS Server 2012 R2 for 1000+ employees
• Built and racked HP 380 Proliant core server with 16 TB of storage in RAID 5 Array
• Support and managed Apple iPads, MacBook Pro/Air, BlackBerry, Android, iOS 8
• Administered Office 365, Exchange 2012, Fastsupport ticketing system, Ad manager, Desktop Central
• Built Desktop computers with Solid State Drives, Nividia Graphics Cards, and 16 GB of RAM
• Administered GFI Spam Filter services for internal employees to block malicious quarantine email
• Programmed and installed Mitel 5530 Voip systems with appropriate Ext/ and Ring Options

Confidential

Help Desk Technician

Responsibilities:

• Support Symantec endpoint protection for 1000 PCs against advanced security threats
• Configured Sonicwall TZ-215 firewalls with content/URL filtering services, intrusion prevention
• Administer Windows Server 2008 Active Directory, Microsoft (OWA) Exchange, Datto Backup Servers
• Use SCCM 2012 to manage the deployment of images of 900 PCs with Windows enterprise software
• Responded to Alerts from Continuum NOC during afterhours support of offline Exchange servers
• Utilized Linux OS for user account creation, ACL permission granting, Printer setup/configurations

Confidential

Jr. Systems Administrator

Responsibilities:

• Remotely Support WAN Network of 150 stores across US, Puerto Rico using SNMP on routers/firewalls
• Shipped PC peripherals in exchange for defective peripherals mouse, monitors, printers, modems
• Managed Windows Sever 2008 Active Directory Services, Hardened Laptops HDD with Bit Locker
• Managed LAN in Manufacturing Plant, Repaired Printers, deployed updates for Ncomputing thin clients
• Utilizing SNMP server, Monitored Barracuda firewalls, Core network routers and modems
• Integrated employee’s ID Badge with digital keypad entry system, Replaced keypad door hardware