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Tech Support Resume

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Elmhurst, IL

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SUMMARY:

A position that has room for advancement within the company & the future.

SKILLS:

  • MS Windows 3. A&B - 98SE-NT4.0-2000-XP-Vista,
  • MS Works 3.0-4.5, MS Office,
  • MS Outlook (98-2000-Express)

WORK EXPERIENCE:

Confidential, Elmhurst, IL

Tech Support

Responsibilities:

  • Assisting Tech with Troubleshooting equipment-(Internet, Video, Home Phone & Home Security) .
  • Billing issues & questions of customers.
  • Also have CSG/ACSR Billing System Experience.
  • Some Call Center for installs, Trouble Calls, Install complaints….

Confidential, Warrenville, IL

Technical Support

Responsibilities:

  • Trouble Calls, Install complaints- Cable & Internet Service (HSD- High Speed Data) & Telephony problems. Assisting with billing issues for customers.
  • Troubleshooting HD DVR, HD, DVR, Digital, Analog converters & Confidential .
  • Modems were minor troubleshooting as needed.
  • Also have CSG & ICOMS - Billing System Experience.

Confidential, Elmhurst, IL

Maintenance & Repair Associate

Responsibilities:

  • Used various software to troubleshoot Outage problems
  • Also have experience working on CSG/ACP.

Confidential, Naperville, IL

Desktop Support Technician

Responsibilities:

  • MS Windows NT 4.0 migration
  • Converted from Mainframes to an MS Windows NT 4.0 server.
  • Added other various for the users.
  • Troubleshot & trained the user in MS Windows NT 4.0.

Confidential, Hines, IL

Desktop Support Technician

Responsibilities:

  • MS Windows NT 4.0-Upgraded CRT terminals to Confidential, converted from Mainframes to an MS Windows NT 4.0 server. Added other various devices for the users.
  • Troubleshot & trained the user in Windows NT 4.0.

Confidential, Chicago, IL

Desktop Support Technician

Responsibilities:

  • MS Windows NT 4.0 migration--Converted from Mainframes to an
  • MS Windows NT 4.0 server. Added various devices for the users.
  • Troubleshot and trained the user in MS Windows NT 4.0.
  • Inventory of the PC - Hardware, Software and other equipment.
  • Conversions of WiseGroup5 to MS Outlook 98 email system.
  • Configuration of MS Outlook98

Confidential, Chicago, IL

Desktop Support Technician

Responsibilities:

  • Inventory of the PC - Hardware, Software & other devices.
  • Testing different cellular cell site with a cellular telephone, while driving through different towns border that were designated with Confidential & Confidential cell sites. Test was being done with a cellular telephone and software that was monitoring the tests being done through the cellular telephone for upgrades.

Confidential - Oakbrook Terrace, IL

Desktop Support Technician

Responsibilities:

  • Assembling hardware & some quality control checks when needed.
  • Complete computerized shipping updates though Microsoft Access.
  • Verified hardware on Microsoft Fox Pro.

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