Technical Support Resume

SUMMARY:

Proficient in Microsoft office programs (word, Excel).
Bilingual (English and Arabic) reading, speaking and writing.
Proficient in performing complex math calculations.
Excellent problem - solving skills
Ability to explain technical issues clearly, and solve it in very organized way.
Analyzing Information, General Programming Skills, Software Design, Software Debugging, Software Documentation, Software Testing, Software Development Fundamentals, Software Development Process, Software Requirements.

EMPLOYMENT HISTORY:

Confidential

Technical Support

Responsibilities:

Evaluates system potential by testing compatibility of new programs with existing programs.
Evaluates expansions or enhancements by studying work load and capacity of computer system.
Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.
Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
Places software into production by loading software into computer; entering necessary commands.
Places hardware into production by establishing connections; entering necessary commands.
Maximizes use of hardware and software by users; interpreting instructions; answering questions.
Maintains system capability by testing computer components.
Prepares for users by writing operating instructions.
Maintains historical records by documenting hardware and software changes and revisions.
Maintains client confidence and protects operations by keeping information confidential.
Maintains professional and technical knowledge by attending al workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.

Confidential

Jr. Network Engineer

Responsibilities:

Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
Secures network system by establishing and enforcing policies; defining and monitoring access.
Updates job knowledge by participating in al opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Accomplishes information systems and organization mission by completing related results as needed.
Reporting network operational status by gathering, prioritizing information; managing projects.

Confidential

Confidential Supervisor

Responsibilities:

Ensure with the help of a Confidential team productivity targets in different sections such as Build up, Break down, documentation, courier, acceptance, delivery are achieved.
Review load plans, identify special products requiring attention and ensure maximum utilization of space within specified time norms without compromising on operational safety standards.
Provide direction and guidance to on duty staff for any problems anticipated or faced in order to ensure load plan executed most efficiently.
Plan and communicate requirements to build-up teams for Loading of Confidential products for carriage on assigned aircraft in accordance with priorities and volume/payload available, optimum utilization of capacity.
Supervise acceptance, handling and delivery of import, export and transfer Confidential and documents to ensure adherence policies and procedures and facilitate optimum operating efficiency, service and product quality standards.
Monitor inbound and outbound Confidential, courier, and special loads movement co-ordinate requirements with Key stakeholders ensuring smooth operations at the Confidential Terminal.
Collate and process data from various sources into appropriate database to ensure accuracy of information input in the systems. Ensure correct procedures and equipment deployed for acceptance, storage, handling and loading of dangerous goods and special loads for safety of aircraft, personnel and passenger.
Effectively manage the PM Review process for reporting staff members, guide, motivate, ensure they are up skilled, provided with feedback on their performance, and promote awareness of company policies, operational and safety procedures.

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