IT Lead Resume

OBJECTIVE

Seeking an opportunity to apply my educational and specialized experience and knowledge in an environment that encourages professional growth and organizational success.

SUMMARY

Provided Software and Hardware support to Faculty and students
Configure network printers
Reimaged over 200+ computers
Implemented security protection for the whole network
Perform weekly backups and disaster recovery
Created website for graduation exam and outside personal
Experience supporting office software applications in a Windows environment (e.g. MS Word, Excel, and PowerPoint on both PC and Mac platforms
Provided excellent customer service in a fast and friendly matter to aggressive or upset users.
Assisted with risk with risk mitigation.
Installed and configured anti - virus software and educated user's on cyber security.
Utilized a ticketing system

PROFESSIONAL EXPERIENCE

Confidential

IT Lead

Responsibilities:

Setting up network at model homes
Networking analysis
Professionally bridging the technology divide between technical and non-technical users with a high degree of customer service.
Managing and Configuring cradle points in homes
Configuring 891’s
Handling day to day issues
Setting up Smart homes with ISO Devices
Communicated directly with end users effectively with answerers they could understand
Desktop server application support
Provided technical support, advice and assistance to associates on technical, hardware and software system problems.
Managed PC support (hardware, software) for over 40 sites across Georgia.

Confidential

County Technician

Responsibilities:

Worked with election devices and the counter and CSS (this is the actual machine.)
Answering phones with customers.
Working hands on with the devices and in the election scenery.

Confidential

IT Lead

Responsibilities: