Helpdesk Desk Administrator Resume Jacksonville, FL - Hire IT People

SUMMARY

IT Professional with 10+ years’ experience in technical problem - solving, network administration, and security. Experienced providing training and technical writing. Solutions driven and known for excellent client-facing skills. Has an MS in Information Technology and recent CompTIA Network+ certification.

TECHNICAL SKILLS

Operating Systems: Windows 10-7, Mac OS X, Android, iOS.

Network: MS Active Directory, SCCM, Putty, Telnet, ftp, Cloverleaf, DNS, DHCP, SolarWinds, VMware, Citrix, IOS, PIX Firewall, VLAN.

Hardware: Laptops, Desktops, Tablets, Smartphones, Cisco Switch, Access Points, Printers.

Applications: MS Office 365, MS Excel, MS Word, Outlook, MS SQL, Mobile Service Manager.

Web: CSS, HTML5, Adobe Photoshop, Adobe Dreamweaver, SharePoint, WordPress.

PROFESSIONAL EXPERIENCE

Confidential, Jacksonville, FL

Helpdesk Desk Administrator

Responsibilities:

Provided Tiers 1 and 2 support of applications including Office 365, Jonas POS, Cisco NAC, Active Directory, SharePoint, Cisco ISE, and AnyConnect, and network printing support.
Provided end user support for Windows and Mac OS X, iPhone and Android devices.\

Confidential, Jacksonville, FL

Technical Support Specialist

Responsibilities:

Provided Tiers 1 and 2 support of applications including Oracle POS, Microsoft Office, Active Directory.
Provided end user support for Mac OS X, iPhone, and Android systems.
Added printers and group policy using Active Directory.

Confidential, Jacksonville, FL

Technical Support Specialist

Responsibilities:

Provided Tiers 1 and 2 support of applications including Microsoft Office, Active Directory, Microsoft Windows OS, iPhone, and Android OS.
Provided end user support for MAC OS, iPhone, and Android systems.

Confidential

Regional Service Desk Analyst

Responsibilities:

Provided Tiers 1 and 2 support for network, desktop, medical and office applications.
Provided end user support for MAC OS, iPhone, and Android systems.
Team lead for Capsule Vitals project roll-out.
Provided technical writing, policy, and software documentation.