SUMMARY:

Over 7 years as a IT professional providing small business and enterprise level IT solutions utilizing Microsoft technologies configuring, monitoring, upgrading and maintaining systems hardware, software and related infrastructure, Technical skills knowledge and abilities needed to accomplish computer - related duties, as well as other specific tasks relating to technology. Strong abilities to answer questions or resolve computer problems in person, or via telephone or electronically. I'm seeking to become a Windows System Administrator L1 working with Network Infrastructures and Cloud Computing.

TECHNICAL SKILLS:

• Windows 7/ 10 migration
• VPN’s installation/Setup
• Active Directory management
• 2000 Endpoint Devices
• Microsoft Servers 2008R/2012R2/2016
• Remote Access Support
• Office 36 )
• Assigned Group/Users Admin Rights
• AWS Cloud Practitioner (Trained)
• Virtualize Servers (set-up)
• Network Technician
• Packet Tracer 7.0
• BMC Remedy/Service Now ticketing
• VMware workstation 9.0
• Routers/Switches Installs/Configured
• Cisco VOIP/VPN’s installation/Setup
• Enterprise Support (800+ end users)
• CCNA ( Currently)
• AWS Solutions Architect ( Currently)
• MS Exchanged Server 2013
• Designed Networks and Troubleshooting
• DNS, DHCP

PROFESSIONAL EXPERIENCE:

Confidential, John Creek, GA

IT Support Analyst

Responsibilities:

• Actively planned migration from (Windows 7 to Windows 10), coordinating with users, management, project management and co- workers
• Technical Support for desktop, servers, mobile devices, telephones, printers and software.
• Configuration of new workstations for new hires and interns
• Follows established procedures to process IT requests, troubleshoots incidents for resolution or escalation to the Global Information Service End User Group
• Monitor and responds to application and system alerts
• Work with system engineers, application engineers to resolve issues with applications conflicts. (SAP, AmiPro, and Solid Works PDM)
• Lead contact for Desktop Support Technicians, provide assistance when trouble-shooting network related issues.
• De-Installation of Data Center servers, switches, routers and cables
• Migration of phone from Avaya over to Cisco Phone’s VOIP
• Asset Management collection of old printers, desktops, monitors, laptops, servers, and switches for recycling
• Assisted manager on special projects, of new unit’s with different application SCADA, MES units for production line, labs, and engineer’s testing

Confidential, Atlanta, GA

Desktop Support/Field Technician

Responsibilities:

• Interacted with store management responding to technical questions or requests for information
• Maintained the highest level of customer satisfaction by resolving all tangible problems and concerns
• Escalated problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction
• Performed general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment
• Maintained the LAN which includes daily monitoring for system failures, performing daily data backups and network performance tracking.
• Responded to troubleshoot and repair failures preventing customer access to critical applications throughout the organization.
• Performed basic computer hardware/equipment installations
• Ticket/Task management in Service Now
• Maintained all Lowe’s IT hardware including but not limited to: POS, PC, printers, lookup terminals, AP’s, servers, network switches, MCC chassis, and handheld devices
• Maintains/manages all voice/data communications including PBX, MS Exchange Servers,
• Able to isolate connectivity issues with CAT 3, 5 and 6 cabling in addition to fiber
• Performed network maintenance and system upgrades NAS
• Maintain manage all voice/data communications including PBX, MS Exchange Servers, etc.
• Install, documented, inventories, maintain, and troubleshoots all information technology assets using Service Now asset management application.

Confidential, Decatur, GA

Computer Technician/Desktop Support/Manager

Responsibilities:

• Managed the day to day Operations of Confidential shop
• Refurbished laptops, desktop and various computer components
• Set up small/home office network for residential or business customers
• Interacted with customer’s sales of laptops, desktops and computer components
• Resolving computer hardware, and Operating systems (Windows XP,7., 8, 8.1 & 10
• Provide emergency repair services to customers for computers, printers networking equipment and servers at their location
• Monitor computer equipment failure or errors in performance.

Confidential, GA

Desktop Support/ JR System Administrator

Responsibilities:

• Supported end users
• Administered and maintained end-user accounts permissions and access rights.
• Technical support on desktop, servers, mobile devices, telephones, printers and software.
• Respond to Incident, Work order requests via telephone calls, email and personnel requests.
• Follow up with end users to ensure timely resolution.
• Server maintenance and support
• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
• Manage and perform system backups and recovery.
• VIP Support for Corporate users on high standard, customer service. Active Directory management (adding and configuring new workstations and setting up user accounts to provide authorizations)