Support Specialist Resume West Palm Beach, FL - Hire IT People

SUMMARY

Proficient IT Specialist offering more TEMPthan 10 years of experience in help desk operations, network maintenance and mobile device support.
Capable of applying technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance.
I is seeking to enhance my career focus towards an organization dat boasts a legacy of technological milestones and exceeds all expectations.
During my career, I've worked hands on wif some of teh most difficult IT issues and I want to bring my experience and welcoming demeanor to your organization so dat I can support and maintain a variety of new and exciting infrastructure applications.
I is also well known to motivate, coach and empower fellow team members in such a manner dat together we all can build, optimize & solve some of teh most complex IT business - related problems.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Support Specialist

Confidential | West Palm Beach, FL

Responsibilities:

Upgraded clients on-premise 2003/2008 antiquated and inefficient servers to a private cloud Datacenter server(s) hosting their, AD, QuickBooks and Print servers ensuring 99.99% uptime.
Migrated 150+ users from full internal email system wif Exchange Server to Office 365 and implemented Mobile device management and 2 factor authentication.
Maintained and configured Cisco-Meraki network appliances at 20+ sites for intrusion detection/protection, web filtering and remote access/VPN.
Configured end user devices such as laptops/desktops, MFP printers, and shared office equipment.

IT Systems Specialist

Confidential | Boynton Beach, FL

Responsibilities:

Facilitate Enterprise Zero Footprint PACS system InteleRad.
Worked wif Referring Physicians, in house Radiologist and 300 staff members to train and promote use of software and created user accounts.
Played important part of daily Clinical PACS & IT workflow not limited to merging/splitting studies setting up pre-fetching for prior studies from old GE PACS.
Correcting patient info and setting up modalities and facilitating troubleshooting or configurations wif modality vendors.
Managed Help desk assisting internal employees wif their application and hardware issues.

IT Specialist

Confidential | West Palm Beach, FL

Responsibilities:

Provided technical support troubleshooting and upgrades to Confidential proprietary EHR application.
Assisted wif E-faxing, E-prescribing, HIPAA Security Risk Assessment regulations (SRA's) and Merit-based Incentive Payment System (MIPS).
Designed secure network infrastructure wif VPN access for physicians via Dell SonicWall appliances.
Ensure integration of healthcare application data and information across platforms and systems.
Installed network-based voice recognition software for physicians.
Performed incremental and full backups of virtualized servers both on and off-site using Veeam and or Datto devices.
Provided remote, phone and on-site help desk assistance for medical and legal clients.

Lead Engineer

Confidential | Boca Raton, FL

Responsibilities:

Worked wif software, hardware, and service vendors to resolve issues out of internal office scope.
Coached and trained new hires as company expanded.
Resolved Active directory, workstation & server DNS issues.
Solely designed maintained and secured Server 2012 Terminal server wif 150 employees from 7 offices connecting via RDP.
Educated customers on connectivity and any pertinent software and provided customized solutions for increased physician/overall practice satisfaction.
Created customized Voice Recognition Macros using Nuance Dragon Medical Practice Edition Software.
Developed & and implemented business continuity and disaster recovery (BCP & DRP) plans for several medium sized medical and legal practices throughout Florida.