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Desktop Support Specialist Resume

Brooklyn, NY

PROFILE
A talented, motivated, and dedicated professional offering in-depth knowledge in technology coupled with a unique engineering background. IT expertise and education consisted of hands-on experience in data analytics, database management systems, Windows active directory services, PC support practices, software installation and configuration, remote communication, and local area networking configuration and installation.

CORE TECHNICAL COMPETENCIES

  • Database Management: SQL | MySQL | and SAS Enterprise Miner.
  • Microsoft Office Suite: Word | Powerpoint | Access | Visio | Excel | Outlook.
  • Operating Systems: Windows 7 | XP Professional | 2000 | Mac | and Unix.
  • Web Development: HTML | PHP.
  • Computer Aided-Design: AutoCAD.
PROFESSIONAL EXPERIENCE

Technical Support Specialist, Confidential, Queens, NY July 2012 - Present

  • Provides Information Technology support to crewmembers located at various airport terminals.
  • Troubleshoots and repairs all Windows and Mac Computer hardware, software and network problems.
  • Conducts scheduled walk-throughs to ensure that all systems are operational.

Desktop Support Specialist, Confidential, Queens, NY January 2012 - June 2012

  • Created system-monitoring activities which resulted in increased system availability, productivity and employee satisfaction.
  • Designed networking infrastructure that included router, firewalls, access points, and switches.
  • Performed computer diagnostics for malicious software thwarting unauthorized access to the company's computer infrastructure; thus maintaining data integrity and client confidentiality.

IT Intern, Confidential, New York, NY May 2010 - September 2010

  • Performed Black Box Testing on new and modified client-facing software applications in order to identify defects before releasing to the public.
  • Developed strong working relationships with technical staff and the centralized quality assurance team.
  • Exposed to the software development life cycle, software specification/design, flow chart modeling, and the writing of quality software test plans.

Mechanical Engineer, Confidential, Farmingdale, NY November 2006 - November 2011

  • Designed radar system equipment's for Ford model F450 trucks used by the U.S. border patrol
  • Developed mechanical concepts and sketches utilizing IDEAS SDRC software.
  • Reviewed engineering drawings for clarity, accuracy to professional benchmark standards, specification and dimensions. This resulted in reduced manufacturing time and projects delivered ahead of schedule and on budget.
  • Supported Senior Engineers with mechanical designs, proposals drafting and manufacturing of various military product lines.

EDUCATION

MS, Internet Technology & Computer Information Assurance

Cisco Networking Academy
Certificate - CCNA 1,2,3 and 4
BS, Mechanical Engineering and Technology
AAS, Computer Graphics and Animation

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