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Desktop Support Resume

Bronx, NY

Profile: Experienced computer technician with renowned repair, service and support skills seeks a position that will best utilize and enhance my skills, anchor an IT team, or offer individual assistance to a company.

Technical Proficiencies:
Operating Systems: P Mac OS X Snow Leopard P Windows XP P Windows 7; Mac OS X 10.6.7
Software Systems: P Citrix P Mailsite P Imanage P Interwoven PDeltaview PCMS (Software) PLotus notes 8.0
PRoxio Easy CD and DVD CreatorP Microsoft Office Suite - Word 2010, Excel, PowerPoint, Access, Outlook; P MacPac; Summation; Help Desk Ticketing Systems, i.e., Magic, etc. Blackberry, and spyware, altiris, laptop encryption to protect data Deployment

Summary Of Qualifications:

  • Performs document conversion, network applications, and installation and modification of programs as well as other File management tasks. (i.e., Docs Open; I-Manage; PC Docs);
  • A+ instructor and examination coordinator;
  • Apple/MAC technician, configure, install/uninstall programs and apps, configure printers and email;
  • 100% phone support with knowledge of, Win XP, Win 7 Professional operating systems; E-MAIL LOTUS NOTES, OUTLOOK also experience with different ticket systems; OUTSTANDING CUSTOMER SUPPORT;
  • Practical, hands-on experience with installation, troubleshooting and diagnostics, LAN / WAN networks;
  • Excellent customer relations, oral and written skills; and desktop support. Ghost 10.0 Symantec, backup and recovering software re-imaging Software Installation and Migrations involving MS Office,
  • Windows 2003 and 2000 server & XP, Windows 7 platforms. BES SERVER- EXCHANGE User account and password set-up/configurations.
  • Symantec Endpoint Protection Client installations on Windows platforms;
  • Excellent interpersonal and communication skills, top-notch troubleshooting abilities, and the ability to self-manage and prioritize multiple tasks;
  • Strong technical skills and experience on a variety of computing platforms.
  • Knowledge of PC & server hardware (Dell, Compaq, IBM/Lenovo, HP) and peripherals; SQL databases, Microsoft Exchange Server, BES administrator, IP telephony, and video conferencing required.

Technical Experience:

Confidential, JULY 2011-july-2012

  • Respond to employees' questions regarding computer systems, phone problems and technical needs;
  • Utilize existing IT management systems (ServiceNow, eRequest, etc.) to manage delivery of services. Coordinate resolution with Hardware Support to staff and technicians and ensure follow-up resolution of all technical issues;
  • Build and image Dell Desktops; I BM; Lenovo laptops; Windows XP; Windows 7;
  • RDC access and regular system repairs and diagnose and resolve computer and printer problems;
  • Perform installation and maintenance of computers or computer-related hardware and software, IP telephony and telecommunications equipment. Move/reprogram computers or telephones as needed. Troubleshoot equipment usage as necessary.
  • Coordinate efforts with technology staff from other EUT/Desktop Support departments and, also facilities, networking and telephony teams.

Confidential, New York, DESKTOP SUPPORT NOV 2010-may 2011

  • Provided technical support to EDITORS and office personnel, i.e., maintain support for entire office of 200+ personnel;
  • Remedy and OUTLOOK Support and MAC Support
  • Remote access to individual screens;
  • Updated and installed upgraded software. WOODWING,ADOBE InCopy CS4,InDesign CS4, PHOTOSHOP
  • Set up MAC, PC, and MACBook build.
  • BB support, set up new device and orders
  • Windows xp troubleshooting onsite;
  • Blackberry support, Active Directory;
  • Remote access software encryption, authentication, deployment, & audit capabilities.

Confidential, DESKTOP Support / April 2010 - NOV 2010

  • PC Refresh; ability configure and deploy Desktop Systems, Workstations, Laptops and Printers;
  • Provide support for users; remote access set-up; remote access set up for MAC and PCs;
  • Troubleshoot TCPIP issues, configure and install printers for new users and VIPs;
  • Level 1 and Level 2 Desktop Support user issues;
  • Serviced over 300 users in the migration project.
  • McAfee Endpoint Encryption Deployment

Confidential, SMS Team LEADER / June-09-March 2010

  • Configuring and installing PC hardware;
  • Install, configure, and support network and personal printers;
  • CUSTOMER SERVICE SKILL, troubleshoot, and replace PC hardware for all VIP AND SUPPORT STAFF offices;
  • Maintain a complete up-to-date inventory of PC hardware and update records of equipment assigned to help desk callers;
  • Troubleshooting 100% PHONE SUPPORT of desktop computers, Dell laptop computers, basic PC peripherals, HP LaserJet printers, HP ScanJet optical scanners, BlackBerry Smartphones, network connectivity on a LAN, home networking and wireless.

Confidential, Desktop Support / Jan-09-may-09

  • Set-up PC systems and configured software/hardware to meet individual user needs;
  • Apple/MAC technician, configure, install/uninstall programs and apps, configure printers and email;
  • Serviced over 3000 workstations;
  • Installed and configured Workstation XP/Novell network environment; LOTUS NOTES
  • Re-imaged Ghosting PCs;
  • Set up User accounts and passwords; altiris and virus protection, laptop encryption to protect data
  • Installed local area and print drivers from network.

Confidential, System ANALYST HELP Desk / JAN-07-Dec-08

  • Repair, configure and install Platforms and teller workstations;
  • Provide desktop computing customer service and support for all employees;
  • Resolve desktop problems via Remote Control utilities. Virtual Private Network access concentrators and clients;
  • Devote physical unit or software mechanism for setting up and administering Proprietary Software.

Confidential, Lan Administrator/ Jun-06 - Dec-06

  • PC-Refresh Project conducted LAN backup of user's data, (company preparatory software, Lotus Notes and Microsoft Office Suite) on VPN network using a many network servers;
  • Connecting to map drivers, and restoringdata after new desktops were installed;
  • Trained and managed other technicians in the company for LAN administrators at other Verizon sites;
  • Remotely preformed computer repair for one location to another. As well as visited users to repair Software issues.

Confidential, New York, NY / DESKTOP Support / Mar-06 - JUN-06

  • Set-up PC systems and configured software/hardware to meet individual user needs;
  • Serviced over 3000 workstations;
  • Installed and configured Workstation XP/Novell network environment;
  • Re-imaged Ghosting PCs; altiris and virus protection
  • Set up User accounts and passwords and installed local area and print drivers from network such as Konica, Lexmark printers, Dell & IBM workstation towers, Surge-protectors on every installations.
Confidential, NY / USER Support/Help DESK / Jan-06 - Mar-06
  • IT Position- Install Dell laptops & wireless upgrade project - 65percentage;
  • Phone support, helpdesk include daily interaction with attorneys & support staff;
  • Dell PowerBooks wireless upgrade, D600, D610, D400;
  • Configured Ipass software, and encryption programs; altiris and virus protection
  • Troubleshoot PC's and upgrade monitors;
  • Set up folders and program copy to CD and DVD;
  • User support for lawyers and staff, Printer upgrade and configured pc installation.

Confidential, NY, NY / Center Build Out Associate / Sep-99 - Aug-05

  • Dispatched to various corporate clientele throughout the country to perform assessment of laboratories, installation of computer labs, troubleshooting office and school software issues;
  • Configured LAN/WAN hardware, routers, and hubs. 100 percentage phone support to all clients;
  • Customized systems to address specific needs of customers. Trained staff on all software usage and applications;
  • Offered additional support services as requested, Recognized for exemplary communication and instruction.
  • Specialized in Lotus Notes. Worked in Windows 2000 environment.

Education & Certifications:

  • A+ CompTIA Certified

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