Senior Server and Workstation Support Engineer Resume Boca Raton, FL - Hire IT People

SUMMARY

Experienced professional with a dynamic skillset seeking information technology opportunities

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Boca Raton, FL

Senior Server and Workstation Support Engineer

Responsibilities:

Configures and deploy Mac OS desktop environments in accordance with the agreed standard configuration to authorized users
Diagnoses and troubleshoots hardware, software and email issues in a Mac OS X/Active
Directory environment
Manages and administers 2011 and 2016 versions of Office 365
Resolves Apple TV, printer, audio/visual, iPad and other miscellaneous issues that arise
Independently assess the severity of tickets and prioritize them accordingly to resolve common problems utilizing JIRA Service Desk ticketing system
Ensures synchronization of Active Directory and Office 365 utilizing Microsoft Azure Active
Directory Sync Services
Updates and patches all Mac desktops and Active Directory servers to meet PCI compliance
Maintains and supports user password and access management using Centrify Server Suite
Tracking and updating vendor license agreements on all equipment
Assists networking team with wireless troubleshooting

Confidential, Tamarac, FL

IT Systems Analyst

Responsibilities:

Install, support and maintain PC hardware and applications in a Windows 7/Active Directory and Mac Infrastructure including desktops, notebooks and printers
Provide support for wireless technologies that support a mobile computing environment.
Provide LAN administrative support for a client server architecture including Accuterm, IBM
Domino and Lotus Notes, Windows Server 2003/2008, Windows 7 and Linux server platforms
Assist with the IT asset management lifecycle and maintain proper documentation of all network related assets, problem tickets and resolutions
Participate in a continuous quality improvement program to identify and improve the quality of service provided to end users
Communicate effectively with end users, team members and management at all times.
Function effectively in a dynamic environment and handle sudden emergencies with a flexible . schedule
Handle deadlines for problem resolution and project implementation when required.
Learn and support new applications in a dynamic environment.
Perform other duties as required by management.

Confidential - Atlanta, GA

Data Center Specialist

Responsibilities:

Configure and troubleshoot various issues including Layer 1 and 2 protocols, VLANS, IGRP and EIGRP that arise with all Cisco networking equipment
Building and performing Level I and II troubleshooting on Windows Server 2003/2008 as assigned by Help Desk
Installation of HP and Dell servers in racks in any of the Turner Technology Data . Centers
Assisting system administrators in updating Active Directory database
Maintain the Remedy asset system database with current data related to all equipment.
Management and timely completion of Data Center Remedy requests.

Confidential - Atlanta GA

Data Services Specialist/Project Manager

Responsibilities:

Assign requested projects to subordinate personnel as necessary
Maintain daily status of assignments to provide updates to clients and detailed records of times allotted on each assignment to produce billing data when completed
Recovering customer data from supplied computer backup tapes using various in house software
Perform email extractions as well as de-duplication and keyword searching using various tools such as Kroll Ontrack’s Power Controls and Paraben’s Network Email Examiner
Acquired forensic image of various drives using EnCase
Ensure chain of custody documentation in an organized format

Confidential - Elmsford. NY

Sales Representative

Responsibilities: