Internal/External Field Support Analyst Resume Lawrenceville, GA - Hire IT People

SUMMARY

IT professional who helps the end user continue to be productive members of a team by making sure the computer and software being used continues to function properly and efficiently.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Internal/External Field Support Analyst

Confidential - Lawrenceville, GA

Responsibilities:

Provides excellent technical support for internal and external end users regarding failed user credentials, browser issues, internal and external applications errors, system errors, connection issues, training on new applications, and migration preparation
Image, rebuild and configure endpoint machines for new and current end users
Assist the Cyber Security team with investigating and eliminating potential Malware threats
Assist with the compliance team that end users are using legitimate software on company assets
Maintain excellent company Service Level Agreement as outlined
Maintains an accurate account of equipment and supply inventory
O365 Migration Project Lead
Windows 10 Operating System Migration Project Lead
Provided white glove support after migrations
Trained end users after Migrations
Create Knowledgebase articles for end user self help
Main point of contact for local internal IT procedures and support
Resolve assigned tickets within the company Service Level Agreement guidelines
Answer incoming emails and walkups to provide immediate assistance and requests for Internal Support

Technical Support Analyst

Confidential, Lawrenceville, GA

Responsibilities:

Provided end users with prompt and accurate tier one and two technical support for the ACT contact management software, network connections, installation of new and current software applications, browser issues, email connectivity on end point machines and mobile devices, and other various technical issues
Created and reviewed HTML troubleshooting Knowledgebase documents to facilitate customer service resolutions
Maintained the company’s high standard of goals for quality, productivity, and customer service
Resolved incoming calls within the helpdesk guidelines

Networking Technician

Confidential

Responsibilities:

Completed projects in the timeline provided -configured up to 25 routers, switches, and firewalls per week as outlined in work the order
Repaired peripherals
Trained new employees on the company process and guidelines

AutomationDirect

Confidential, GA

Responsibilities: