SUMMARY

• Dynamic, results - oriented IT industry support and Operations Professional with demonstrated strengths in IT Engineering, Software Analysis, Web Design, Marketing, Repair, and Programming.
• Strengths in Troubleshooting, Operating System, and Customer Service with a proven track record of collaborating, influencing and driving results within an organization to achieve company goals. A self-motivated, innovative thinker that can challenge the status quo while, embracing the highest ethics and integrity.
• An exceptional analytical thinker experienced in Software and application QA Testing with willingness to deliver professionally.
• Recognized for superior work ethic and consistent ability to exceed performance expectations.
• Excellent interpersonal and communication skills, adept at building trusting relationships with clients, enlist local support and address conflicting points of view.

TECHNICAL SKILLS

Languages: Office 365 | jQuery | SQL | Script | HTML | JavaScript | CSS | Java | Objective C | C++ | Microsoft Visual Basic | PHP | C# | UNIX

Software: Microsoft SQL Server | Microsoft Access | Microsoft Office | Windows 7, 8, 10, | Mac OS X

PROFESSIONAL EXPERIENCE

IT Specialist

Confidential, Boca Raton, FL

Responsibilities:

• Providing accurate and timely, technical support services to staff and end-users via telephone, chat, email, remotely and at desk side.
• Resolving support issues of technical nature with varying degrees of priority and address incidents within predetermined service levels, requiring the ability to multi-task and prioritize.
• Created and modified templets in apex code for Salesforce.
• Ran sequel queries in Salesforce CRM and Jitterbit developer console.
• Modified and performed line code reviews for advanced support.
• Collaborates with developer to create high-performance, cost-effective solutions.
• Performed company’s systems setup by optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols.
• Performed positive feedback to research and resolve previously unidentified problem areas.
• Ability to administer G Suite, AWS and supported Linux applications.
• Performed Microsoft on-premises AD administration.
• Experienced in monitoring system and network components, analyzing performance, examine event logs, and debug backup logs.
• Ability to administer SaaS/IaaS Cloud Platform (O365, Azure, Nextiva, Zoom and GoToMeeting).
• Build features and fix bugs to support staff-facing and internal web applications.

IT Specialist/System Admin

Confidential, Coral Spring, FL

Responsibilities:

• Managed, maintained and resolved a minimum of 12 tickets per day using support ticketing system.
• Experienced in providing Visual Studio (SQL/C#) support to maintain systems in company application.
• Experienced on monitored and tuned database resources and activities for SQL Server databases.
• Deployed and moved workstations with the ability to work on multiple priorities and/or projects simultaneously.
• Performed imaging, maintenance, upgrades and deployment of software and computer hardware duties in a safe manner.
• Refactored existing software to improve performance, workflow and created detail design documentation.
• Forwarded issues and effectively communicate to appropriate personnel for resolution.
• Ability to administer Office 365 and Azure AD and supported Microsoft Office application issues.
• Performed the administrative activities associated with maintaining Windows 7,8,10,2008/2012 servers and PC's, Active Directory, phone systems as well as mobile email support.

Technology Support Engineer

Confidential, Fort Lauderdale, FL

Responsibilities:

• Supported projects, installation, troubleshooting, configuration, maintenance and support of hardware and software, windows-based servers, peripherals, videoconferencing, wireless, LANs, WANs and digital media.
• Assisted in weekly meeting on system solutions and maintained communication with team members. Informed System managers using Outlook and NSU Service Manager (Ticketing system).
• Modified and configured changes using Active Directory and backup, restored, encrypted, and configured Apple products.
• Troubleshot, modified, and updated user account using Casper remote and SCCM.
• P erformed IT maintenance work in a clinical environment and prepared test, data, and user documentation incident for records.
• Provided support to all Nova facilities using SCCM and Casper to configure software programs, and setup functions.
• Mapped network printer, shared drives. Installed configured and troubleshot printers network, and drivers.

Application for Software Developer

Confidential, Pembroke Pines, FL

Responsibilities:

• Utilized Pentagon2000 software for software training, implementation and data conversions.
• Implemented Database conversion from legacy systems into SQL server for Pentagon2000 ERP system.
• Setup, edited and installed Pentagon and mobile application development for Android/Apple and windows platforms.
• Designed and applied system modules using C#.NET and Visual Studio 2005.
• Shared and documented the developed components.
• Debugged and tested developed modules and scripts.
• Prepared importance report and improvement report on current project and team's concert.
• Updated the database, tracking tool and time-lines performances.
• Backup systems implementation and maintenance.
• Participated in design and testing of new tools and technologies.

Technology Graphic Designer

Confidential, Fort Lauderdale, FL

Responsibilities:

• Upgraded and produced logo designs with Photoshop, Illustrator and other graphics software, within a deadline.
• Developed creative solutions to conceptualize ideas and brainstorm problems with sketches to acquire solutions.
• Collaborated with a team to design and develop marketing materials for department events.
• Formulated and upgrade website editing and marketing. Provided analytical upgrades to various IT Programs for Nova Staff.
• Knowledge of business and management principles as it relates to IT strategic planning and leadership techniques.