Migration Support Trainer Resume

PROFESSIONAL EXPERIENCE

Confidential

Migration Support Trainer

Responsibilities:

Conducted just - in-time beginner to advanced levels applications training modules and one-on-one sessions for various office units (applications include Microsoft Office 2010, including Visio and Project, Lync 2010, Adobe Acrobat Pro DC, etc.). Modules included, for example, creating macros, mail merge, visual basic, pivot tables, delegating mail authority.
Tasked with solving the most difficult and perplexing problems with user applications.
Lead technician and trainer on Office 365 migration, testing applications and documenting differences.
Edited and posted knowledge base documentation and to SharePoint portal.
Responded to user requests on applications usage while providing tips on the most efficient ways and shortcuts to accomplish tasks; and resolved most difficult problems users had with applications functionality.
Worked with teams to provide deployment prep during systems migrations.

Confidential

Migration Support Quality Assurance Technician

Responsibilities:

Conducted Lotus Notes to Outlook 2013 migration roaming support to approximately 30 to 40 in-person or “virtual” WebEx visits per day to clients; demonstrated to clients how to use the features of Outlook 2013; assisted users in identifying learning resources, such as on-line learning courses, Quick Tips, etc.; provided Quick Reference Guides and other learning materials, as appropriate, to users; assisted users in submitting tickets/incidents to the Global Support Center (Help Desk), troubleshot computer issues for end-users when appropriate; provided feedback, on a daily/weekly basis, of issues, suggestions, possible FAQs, etc.; documented each visit using eFeedback web application. In addition, provided user support for Office 2013. Upgrade support for hand-held devices.

Confidential

PC Applications and Hardware Instructor

Responsibilities:

Responsible for all phases of day-to-day training, including developing and delivering classroom curriculum and instruction to vocational training students, recording attendance, grades and classroom progress; troubleshot classroom computers while instructing students in some aspects of workstation troubleshooting and networking principles; provided training in the following applications: Microsoft Word 2013, Excel 2013, PowerPoint 2013 and Access 2013, Quickbooks and Outlook 2013; provided training in soft skills pursuant to preparing students for duty in the workplace.

Confidential

Applications Support Specialist

Responsibilities:

Provided user support via desk-side visits, e-mail, and telephone
Supported and troubleshot firm software applications including: Microsoft Word, Excel, Outlook, PowerPoint and Windows 7 and XP, iManage/FileSite, Workshare, Rainmaker, Adobe Acrobat, anti-virus applications, etc.
Solved problems involving remote connectivity (VPN, Citrix, Terminal Server, Outlook Web Access, Logmein).
Supported firm upgrade from Windows XP to Windows 7 and Office 2003 to Office 2010, including desk-side support.
Active Directory administration and drive mapping.
Solved problems involving hardware/printer issues, including printer installation and configuration, IP printing.
Tested firm application interoperability.
Tested and installed service packs, patches, and hot fixes for OS and applications.
PC installation and relocation; application installations and uninstalls.
Machine configuration and imaging; registry editing.
Dual monitor set-up, iPhone and Blackberry assistance; Avaya IP desk phone troubleshooting.
Authoring of KBs.
PC staging and imaging.
Used IQ Track help desk client and Logmein to remote into user machines.