We provide IT Staff Augmentation Services!

Technical Support Resume

VA

Summary of Qualifications

  • Bachelor’s of Science Degree with an emphasis on Computer Technology.
  • Knowledgeable in various areas of technology: web design, computer hardware-software applications, electronics, and industrial management.
  • Acknowledged with an Award of Excellence for exemplary work ethic while employed at Liberty Tax Service.

Professional Experience

2011- 2012:
Confidential,King And Queen, VA

Technical Support Representative
Assist the Director of Technology with computer and networking duties.

  • Responsible for testing, installing and connecting various computers

in the respective networks.

  • Perform disk cloning by using Symantec.
  • Troubleshoot and diagnose hardware and software problems and

perform repairs.

2008 - 2010:
Confidential,VA

Assistant Forms Developer
Design and develop state and federal tax forms utilizing state and
federal tax specifications and requirements.

  • Responsible for development and design of all federal tax forms in 2009.
  • Major role in review process of tax forms to be approved by states.
  • Worked closely with software developers to ensure forms were adequate

for completion of the coding process.

  • Acknowledged with an Award of Excellence for outstanding productivity

and voluntary overtime work.

2005 – 2006:
Confidential,Virginia Beach, VA

Material Handler
Perform warehouse duties to ensure incoming merchandise was distributed
to correct sections of warehouse.

  • Maintained assigned department merchandise to be shipped according

to order numbers and date.

  • Processed orders in company’s database that were successfully filled.
  • Acknowledged for contributing to a successful mail order season.

Technical Skills

Operating Systems: Windows 2000/2003/XP/Vista/7, Linux, Mac OS X
Software Applications:MS Office (Word, Excel, PowerPoint, Access), Adobe Creative Suite(Photoshop, Dreamweaver, Flash, Acrobat), AutoCad
Utilities:Symantec Disk Cloning, AVG, Norton
Networking:LAN/WANs, TCP/IP, routers, ACLs

Education

B.S. in Computer Technology

Hire Now