SUMMARY

• Information Technology Professional with 18+ years of experience in the area of Desktop Support, Software Engineering, System Administration and Project Management. Broad technical knowledge combined with creative problem solving. Self - motivated and an innovative thinker, consistently pursuing new challenges to stretch abilities, expand knowledge and bring greater returns to employers.

TECHNICAL SKILLS

• Windows 7, Windows 10, Windows Server 2000, 2003, 2008 R2, 2010, 2012, UNIX, Linux, NetWare.
• FLEXERA ADMIN STUDIO, WISE, INSTALLSHIELD, SCCM 2016 R2, Landesk, CONSOLE ONE for NOVELL DIRECTORY, NOVELL ZENWORKS, ACTIVE DIRECTORY, SYSPREP, MS DEPLOYMENT TOOLKIT, VMWARE, VB SCRIPTING, Powershell scripting, MSI APPLICATIONS FOR MS WINDOWS 7 & WINDOWS 10

PROFESSIONAL EXPERIENCE

Confidential - Philadelphia, PA

Desktop Architect

Responsibilities:

• Managed and Maintained Citrix environment to 2000 developers and remote users.
• Assisted and created workflow plan for Win7 vulnerability project for users that are still on Win7 image.
• Led a group of System and Network engineers to streamline the process for Thycotic Privilege Manager where it is utilized to grant temporary admin rights to users across Radian and Clayton.
• Held a weekly team status report meeting and discuss on-going issues surrounding projects and day to day workload such as tier 1 and 2 tickets, accomplishments and upcoming projects.
• Responsible for packaging baseline/core applications as well as several complex applications such as SAS and other internally developed financial applications for underwriters.
• Ongoing rollout of Windows 10 image on both HP and Dell physical devices and VDIs utilizing SCCM 2016 1806 and Active Directory.

Confidential - Philadelphia, PA

IT Senior Technical Analyst Architecture

Responsibilities:

• Provide 3rd level technical support throughout Confidential ’s sites’ Line of Business.
• Implemented SCCM updates on several servers as needed and/or as required by Microsoft.
• Utilized vbscript and powershell script to customize application deployment globally.
• Project managed the rollout of Win10 OS globally.
• Compatibility testing of all Win7 to Win10 CORE and third party applications using Felexera Adminstudio.
• Responsible for deploying Microsoft Security Updates on a monthly basis using SCCM 2012 R2
• Partnered with Business Line contacts and customers to determine application requirements, UAT and deployments to ensure seamless implementations.
• Handled and monitored tier 3 work order tickets using ServiceNow.
• Extensive use of wrapper scripts to perform silent uninstalls/installs and custom configurations while leveraging various technology tools as required completing each task and subsequently deploying them via SCCM or GPO.

Confidential

Engineer

Responsibilities:

• Served as a Project Manager for the upgrade of Microsoft Office 2007 to Microsoft Office 2010 supporting 7,000 users across 13 states in North America.
• Responsible for accurate documentation of all technical and non-technical details involved in packaging, configurations, prerequisites, deployments, as well as reports for management metrics.
• Utilized SCCM to send Security updates, patches and newly requested application(s) to enterprise.
• Created desktop applications (Windows XP and Windows 7) for distribution to clients across sites using InstallShield 11 and Admin Studio 11.5.
• Created / Designed Windows XP images for Panasonic Toughbooks CF-29,30,31 and CF-52,53 using ImageX tool (Sysprep).
• Provided tier3 Desktop support and served as a Single Point of Contact for all Panasonic Toughbook related issues and in-house clients’ CORE applications.
• Conducted Software Quality Assurance Testing.
• 24/7 Support to Field users.

Confidential

IT Consultant - Software Engineer

Responsibilities:

• Customized and modified Confidential ’s GUI BEX (Backup Express) and Rapid Recovery software using Installshield and WISE.
• Used SCCM to distribute applications to all in-house employees globally.
• Packaged in-house developed applications and deployed to consumers’ Windows 7 environment.
• Tested software using VMWare and ORCA to ensure compatibility with Windows 7.
• Handled escalations from support/QA Engineers.

Confidential

Application Engineer

Responsibilities:

• Re-engineered and packaged more than 300 Confidential ’s standard, web-based and in-house developed applications using AdminStudio, Installshield and Novell’s Console One for deployment to legacy Wyeth desktops.
• Provided technical support for applications that requires patching, upgrading and retiring of existing software in production.
• Collaborated with vendors and contractors to deliver end-user support and made technical design and deployment decisions based on understanding of technologies supported.
• Diagnosed and resolved application problems reported within Service Level Agreements (SLAs).
• Managed small-scale end user projects and major roll-outs of end user infrastructure.
• Engineered several complex applications such as VZAccess and various SAP supported applications.
• Documented and supported procedures, providing related training sessions, and assisting troubleshooting issues.