SUMMARY:

• Promote optimal performance, reliability, and security across core business systems
• Results - driven professional offering a progressive career in information technology.
• Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence.
• Process improvement champion with a history of implementing technologies to strengthen security posture, enhance operational efficiency, and control costs.

NETWORK AND SOFTWARE SKILLS:

• TCP/IP protocol, DHCP, DNS, Windows 2000, 2003 and 2008 Advanced Server, Windows 7, 8, 10, Vista, 2000, XP, NT, 95/98, 3x, DOS, Mac OS X, Linux/UNIX
• Configure, troubleshoot NICs, Hubs, Routers, Switches, Proxy connections, CAT 5, CAT 6 cabling, Client/Server environments, Fax server, Cisco IP phones, Android, iPhone and iPad, tablet, smartphone mobile devices
• Microsoft applications, Active Directory, Admin.Net, Terminal Services, Office 2000, 2003, 2007, 2010, 2013, Office XP, Project, Visio, Novell, ARCserve, Lotus Notes 5, 6, 7, 8, 9, Cisco, Nortel, VPN, SAP, MAS 200, RUMBA, Citrix, 3270 Mainframe, VMware, Cognos, Bloomberg,SCCM, JAMF, AirWatch, Ghost, Timbuktu Pro, LAN Desk, SMS, Apple iOS, iPhone/iPad AppsAndroid, Google Apps, Norton System Utilities, McAfee utilities, Anti-Virus, Magic, Heat, RemedyService Now
• Polycom, Cisco TelePresence, Tandberg, PictureTel Video Teleconferencing systems

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Technical Support Analyst

Responsibilities:

• End user and VIP executive level desktop, laptop, PC network hardware break/fix and software support on Windows 7/10 and Mac OS X
• MS Office 365 support iPhone support

Confidential, Parsippany, NJ

Desktop Support/Video Teleconferencing Analyst/Systems Administrator

Responsibilities:

• End user and VIP executive level desktop, laptop, PC network hardware break/fix and software support on Windows XP/7/10
• Administrated network infrastructure on Windows 2000, 2003, 2008 and 2012 Server
• Coordinated network hardware and software support with the Daimler IT home office team and outside vendors
• Created and maintained user accounts in Active Directory
• Performed weekly server backup
• Resolved network problems remotely and on site
• Set up, configured, and supported user e-mail account access on Lotus Notes
• Ghosting, Re-imaging and data recovery
• Upgraded and configured laptops for wireless networking
• Installed and configured VPN for remote network access
• Set up Video teleconference meetings and presentations between Daimler Financial offices
• Set up overhead and portable video projectors and movie screens as well as coordinate presentations using video files and VHS/DVD/Blu-ray produced by Mercedes-Benz USA’s media department
• Maintained and supported office Satellite TV system
• Supported telephone and fax networks
• Network and local printer configuration and maintenance
• BlackBerry, Android, iPhone/iPad configuration and support

Confidential, East Hanover, NJ

Technical Analyst

Responsibilities:

• End user and VIP executive level network support on Windows 2000/XP and Mac OS X
• Coordinated network hardware and software support with outside vendors
• Network and local printer configuration and maintenance
• BlackBerry support

Confidential, New York, NY

Technical Support Analyst/Video Teleconferencing Support Analyst

Responsibilities:

• End user and VIP executive level laptop, desktop PC network support for users on Windows 2000/XP and Mac OS X
• Resolved network problems remotely and on site
• Upgraded and configured laptops for wireless networking
• Installed and configured VPN for remote network access
• Ghosting, Re-imaging and data recovery
• Set up Video teleconference meetings and presentations for executives and outside marketing firms between Mercedes-Benz offices worldwide
• Set up overhead and portable video projectors and movie screens as well as coordinated presentations using video files and VHS/DVD produced by MBUSA’s media department
• Set up microphones/wireless microphones on podiums and existing conference room sound systems for multimedia presentations for MBUSA executives and outside marketing firms
• Supported security surveillance camera hardware and software
• Set up, configured and supported user e-mail access on Lotus Notes
• Network and local printer configuration and maintenance
• BlackBerry and PDA support

Confidential, Roseland, NJ

Desktop Support Technician

Responsibilities:

• Network support for users on Windows 2000, XP, NT and 9x environments
• Network and local printer configuration and maintenance
• PDA and BlackBerry support

Confidential, Lyndhurst, NJ

Network Technician

Responsibilities:

• Network support for users on Windows 2000 and 9x environments
• Completed Active Directory migration
• Ghosting, Re-imaging and data recovery
• Network printer support and maintenance
• Upgraded and configured laptops for wireless networking
• PDA and BlackBerry support

Confidential, Lyndhurst, NJ

Support Specialist

Responsibilities:

• On site desktop support for users on Windows (2000, NT, 9x and 3.11) environments
• Trained employees on Microsoft products as well as proprietary software
• Issued outgoing Tickets-By-Mail, processed ticket reissues, refunds, and closed sales reports
• Marketed air transportation between Denmark, Norway, Sweden and various SAS destinations worldwide