SUMMARY:

• Specialist in complex, large Call Centers with expert problem solving skills
• Highly motivated and skilled desktop professional seeking career advancement in Networking Technology.
• Exceptional ability to work under high pressure. Language skills in English and Spanish.
• Proficient at networking from and installation to diagnostics of large, heterogeneous networks.
• Establish server farms and PC's to connect to new networks.
• Identify and support new networking designs.
• Experienced at high volume desktop conversions (11,000+) including networks and files.
• Ensure customer service and satisfaction is afforded highest attention and priority.

KEY COMPETENCIES:

• Networking Servers
• Troubleshooting and Analysis Solutions
• Client Consultation
• Building Referrals
• Increasing Market Share
• Win - Win Negotiations
• Problem Resolution Relationship
• Cultivation
• Prospect Qualification
• Team Leadership

TECHNICAL SKILLS:

• LAN/WAN/Novell
• MS TCP/IP/DNS/DHCP
• Switches/Hubs
• Active Directory/Console-One
• MS Server NT/2003/2008
• Ethernet
• Symantec Backup Exec
• SCCM
• MS Exchange/2010
• Ethernet
• Outlook/Lotus Notes
• Remedy/HEAT/Peregrine/ Spiceworks Ticket System
• IBM ISM System
• MS SQL Server
• Windows XP/Vista/2007
• Symantec Ghost
• Remote Desktop/Dameware
• Manuel Tester
• Unicenter
• Netmeeting/Communicator
• MS Office 2003/2007/2010/365
• Confidential Lenovo/Toshiba/MAC
• Bloomberg/Oracle/Citrix
• OS X, IOS Systems
• Mobile devices
• SMS 2.0/3.0

PROFESSIONAL EXPERIENCE:

Confidential, Jacksonville, FL

Technical Support

Responsibilities:

• monitor user activities including, processing user related user issues fix printing issues including directing users to a different printer while printer is fixed fix and refurbish all computers installed them at the proper locations

Confidential, St. Augustine, FL

System Specialist

Responsibilities:

• Performed installations of new switch equipment and put the old equipment in storage
• Wired all connection to switch board locations and install new fiber optics cables

Confidential, Jacksonville, FL

User Support

Responsibilities:

• monitor system user activities including, processing tickets related user issues
• Assist user with access through the system by resetting their password or giving a new one
• Giving access to applications to systems that need access.

Confidential, Jacksonville, FL

Technical Support

Responsibilities:

• Preventive maintenance for Confidential,
• They’ve discovered the heat sink will eventually go out in their Confidential so they’re replacing them before they do.
• You’ll be required to bring the appropriate tools and if break fix needed to swap it out.
• Do bar code scanner on each machine on each serial number and each Confidential label provided
• Switch out servers and desktops when need replacing and also desktop when need replacing

Confidential, Gainesville, FL

Senior Systems Analyst

Responsibilities:

• Documentation of known issues/defects.
• Document library of known issues with aid to Rapid resolution and Monitor Production and batch jobs and MacAfee updates
• Responsible for incident dashboards and daily/monthly reporting

Confidential, Jacksonville, FL

IT Operations Analyst/Contractor

Responsibilities:

• Monitor system activities including, processing trouble tickets related to computer and domain
• Problems, including Account access and Mapping to shared drives on various computer through SCCM and peripherals through active directory and MAC computers and Mac Books, Mac Book Pro if break fix needed
• Respond to client inquiries concerning systems operation and diagnoses system hardware

Confidential, Jacksonville, FL

Technical Support Analyst/Contractor

Responsibilities:

• Assist users with accounts issues and resolve them through Active Directory at Confidential Navy Base. Troubleshoot and administer blackberry user accounts and perform weekly backups.
• Diagnose and troubleshoot system and software problems including Outlook folders and PST’S configurations remotely through DameWare and used change management
• Perform daily activities including, processing trouble tickets related to computer problems or break fix, domain account access, mapping to shared drives/printers and various computer peripherals through LAN/WAN also check various IP addresses to make sure there are in the same subnet
• Assist customers with common access card pin resets and first line troubleshooting of multifunction devices such as cannon network devices and update computers with MacAfee
• Assist users with account assist to different software’s including office 365 and other software’s needed through SharePoint also install needed programs through SharePoint and SCCM

Confidential, Jacksonville, FL

Technical specialist/Contractor

Responsibilities:

• Performed installations of new equipment with Windows 7 and migrate data from XP to Windows 7 on SCCM and install and maintain hardware peripherals and software’s as office 365 and office locale
• Perform replacement of XP computers to new Windows 7 and move users from current locations
• And set them up to new locations on active directory and troubleshoot any issues and update computers with MacAfee
• Scan for inventory of both computers and hard drives and detach old hard drive for government wipe of hard drives for disposal and used ITIL to assign the most appropriate resources.

Confidential, Jacksonville, FL

System Engineer/Contractor

Responsibilities:

• Instruct users in the use of equipment, software and manuals. Coordinate activates with the help desk, network services, and other information systems groups and troubleshoot mobile devices
• Provide updates status, and completion of information to management, problem request tracking systems, and uses via voice mail, email, or in person communication and break fix issues.
• Install and maintain local area network hardware and software peripherals through SCCM on network nodes and terminals.
• Monitor network stability and assist in troubleshooting with network services. Perform user administration, i.e.; creating accounts, change passwords with active directory
• Make sure equipment is all encrypted and are in sync with network password and all computers with WinTV are connected and operational used ITIL to assign the most appropriate Resources

Confidential, Jacksonville, FL

Technical Team Lead/Contractor

Responsibilities:

• Traveled to sites in different states through the LAN/WAN to organized project objectives and prepare team prior to start of migration with SCCM and meet with site contact with list of users who are currently on site that will be migrated to Windows 7 from XP and from Office 2003 to Office 2010, take inventory of new equipment and surplus that will be shipped and troubleshoot mobile devices
• Schedule a password reset of all users at close of financial markets and backup user data to the server then replace equipment and restore user data and Outlook personal folders, signature files. Make sure equipment is all encrypted and are in sync with network password and all computers with WinTV are connected and operational and used change management to track changes

Confidential, St. Augustine, FL

System Engineer/Contractor

Responsibilities:

• Performed weekly full backups using Symantec backup Exec on Windows Server 8 and send them off site on weekly rotation, troubleshoot technical issues with Confidential thin clients on Windows 7 VMware server through LAN/WAN network, assisted in setting up election systems in various locations throughout Confidential County in preparation for the elections.
• Worked with new users to make sure they are in correct groups in their accounts in active directory if not create new accounts