Change Management Intern Resume VA - Hire IT People

SKILLS:

Software: Microsoft Office Suite 2010 (Access, Excel, PowerPoint, Word); Microsoft Windows Operating Systems Windows 7 and 8; installing drivers; Wireshark; ServiceNow; Ticketing systems; CMDB configuration

Hardware: Computer building, in - depth troubleshooting and repairs; hardware installations and swaps;

Networking: Networking experience (running cables, troubleshooting connections, basic router configuration, switches, Wi-Fi router); familiar with OSI reference module; port forwarding

Support: 3+ years of customer service experience; ticket creation, documentation, and resolution; excellent written and verbal communication

EXPERIENCE:

Confidential, VA

Change Management Intern

Responsibilities:

Following up on and closing 15-20 change tickets a week, resulting in bad change data in the CMDB being reduced by 75%
Assisting change manager during Change Advisory Board meetings by improving change tickets to provide documentation on changes and prevent incidents
Data analysis to improve CMDB processes, tables, and forms
Developing and running manual test cases to discover and document bugs in software upgrades

Confidential, Dulles, VA

Banquet Captain

Responsibilities:

Manage 2-8 person team daily in the setup and execution of events, resulting in a record level of revenue in 2016
Coordinate with event hosts weekly to ensure event fluidity, leading to numerous positive reviews
Check and troubleshoot laptops and projectors weekly, resulting in error free presentations

Confidential, Ashburn, VA

Intern

Responsibilities:

Analyzed global satellite imagery over the course of the internship, allowing new software to be developed using the data provided
Performed individual research on 5-10 points of data daily to ensure database clarity and accuracy

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Change Management Intern Resume

VA

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