Customer Technical Support Resume Alpharetta, GA - Hire IT People

SUMMARY:

An effective, goal oriented professional with a diverse background in numerous aspects of technical and pharmacy
Exemplary technical skills, with a proven track record of expertise in delivery of flawless quality and customer satisfaction.
Strong leadership skills, including demonstrated ability to integrate multiple technical disciplines in achieving main objective
Troubleshoot problems that are Java based that run on Windows
Self - Motivated, driven and able to work in a team environment
Strong interpersonal and communication skills
Intermediate PC, Windows, Network and Hardware troubleshooting
Documentation experience and familiarity with Confluence

PROFESSIONAL EXPERIENCE:

Customer Technical Support

Confidential, Alpharetta, GA

Responsibilities:

Accept inbound calls and handle customer requests
General Pharmacy system troubleshooting
Assistance with adjudication issues
Intermediate PC, Windows, Network and Hardware troubleshooting
Enter all calls in the Call Tracking System with accuracy and well documented call notes
Communicate effectively with Internal and External customers

Customer Technical Support

Confidential, Alpharetta, GA

Responsibilities:

Accept inbound calls and handle customer requests
General Pharmacy system troubleshooting
Assistance with adjudication issues
Intermediate PC, Windows, Network and Hardware troubleshooting
Enter all calls in the Call Tracking System with accuracy and well documented call notes
Communicate effectively with Internal and External customers

Pharmacy Technician

Confidential, Conyers, GA

Responsibilities:

Fill all Narcotic prescriptions for all facilities as directed (inclusive of all controlled STAT labels/prescriptions)
Responsible for checking perpetual inventory and accuracy
Run Reports
Responsible for returns of Narcotics Room prescriptions, have cleared before returning to inventory or • discard as instructed
Check all orders for accuracy, log into correct books, in appropriate drugs received or discrepancies checked through PIC
Handles inventory, responsible for all reports, discrepancies and missing product
Responsible for repackaging of drugs for workload
Responsible for all copies of documents necessary to keep Narcotics Room compliant with all DEA and Federal laws and regulations
Responsible for maintaining Narcotics Room cleanliness and compliance
Assist Picking Technicians as needed when additional help is required on the floor
Follow all applicable government regulations including HIPAA.

Pharmacy Technician

Confidential, Atlanta, Georgia

Responsibilities:

Review the monthly protocol handouts
Retrieves and sending the pharmacists voicemails to the pharmacist on the team rotating schedule
Ensures that all faxes are faxed within 7 business days after the HRS update has been sent

Pharmacy Technician

Confidential, Peachtree City, Georgia

Responsibilities:

Pharmacist Extender

Confidential, Atlanta, GA

Responsibilities:

Act as liaison between dispensing pharmacies and long-term care facilities.
Ensure accuracy of medication orders.
Audit weekly invoices for senior living centers, resulting in significant cost savings.
Acquire Medicare D plans for elderly residents.
Obtain prior authorization for residents’ medications.