Customer support executive Resume

TECHNICAL SKILLS:

PROFESSIONAL SUMMARY:

Confidential

Customer support executive

Responsibilities:

Confidential semi - technical inbound call center process.
Configuring mail clients, building Confidential home network, and eliminating connectivity issues.
Learnt the entire back-end call center operations by placing clearing multiple internal job postings.
For every six months, the role changed.
From answering calls to validating the same to putting the learnings into everyday routine, it was fun starting Confidential career with Sitel India for four years.

Confidential

Technical Support Engineer

Responsibilities:

After learning the trade from training to quality monitoring, moved to full fledged technical support role.
With Sutherland, there was scope to learn more as Confidential & Confidential had separate billing for third party support assistance.
Eliminating Malware issues with installing OS & Configuring Security cameras over the phone was challenging but it was worth it.
To chase the ever eluding metrics of First call resolution, customer satisfaction against dissatisfaction, customer retention, and achieving call volumes with respect to time all were Confidential part of the learning.

Confidential

Implementaion Engineer

Responsibilities:

It was Confidential deployment tool from Confidential (Altiris) to set up networks and periodic implementations for business users.
The tool I worked was Altiris 7.1. It was Confidential great learning experience along with the best of minds from Confidential to learn something new and out of the box from my previous jobs.

Confidential

Content Editor

Responsibilities:

I decided it was the time that I can try something different from what I was doing for Confidential living and it turned up really good.
With the help of freelancing, I landed up on this opportunity only to realize that I would be able to live the dream job.
Confidential portal which is dedicated to South Indian cinema, and the contents related to it.
I drove the interviews, music reviews, movie updates, and re-launched the entire portal with the help of my colleagues to give an all new identity to the website.

Confidential

Senior Analyst

Responsibilities:

The systems were panned across 4 different continents in 27 countries across the globe.
In order to be up and running on time, single-handedly finished the project with utmost focus and attention.
Apart from that, the routine involved monitoring the inbound tickets and requests from DANA employees.
The SLA’s were met all along my stay with Confidential 100 % track record.