Help Desk Support Resume San Antonio, TX - Hire IT People

SUMMARY:

Motivated and dynamic Management and Technology Professional with years of expertise and in data analysis, financial operations, and troubleshooting ability. Accomplished professional with comprehensive business and technical acumen, solid collaboration skills, and strong team building prowess. Innate ability to drive development, motivate high performing teams, and ensure cross - functional communications in a fast-paced environment.

CORE COMPETENCIES:

Logistics Relationship Building Strategic Direction/ Development Inventory Control Day-to-Day Management
Project Management
Team Leadership & Development Complex Problem-Solving
Strategic Planning Troubleshooting Time Management

PROFESSIONAL EXPERIENCE:

Help Desk Support

Confidential, San Antonio, TX

Responsibilities:

Manage and document all customer interactions within established procedures using the ticketing system Salesforce
Implement best practices when troubleshooting and responding to clients via multiple channels such as phone, email or online chat
Proactively provide appropriate information to address user's technology questions regarding assessment management software
Review daily metrics of recurring problems and incidents in Microsoft Teams and Salesforce and coordinate effective efforts to ratify these issues with the technology team.
Continue as company evolves and train incoming and current employees on updated software and technology.

AP Economics / Government Teacher

Confidential, San Antonio, TX

Responsibilities:

Ensure proper research, development, and planning for original curriculum fostering a creative environment.
Deliver creative and dynamic presentations to better engage, inform, and motivate a diverse student body.
Utilized teaching methodologies including technology and social media to increase engagement and reinforce learning objectives.
Oversaw gathering of student data to better evaluate and tailor economic instructional units resulting in a 29% increase in understanding.
Advised students how to get into and through college while staying fiscally responsible
Evaluate students needs and tailor a list of colleges or vocational schools that align with career goals and expectations

Assistant Manager

Confidential, Forest Park, GA

Responsibilities:

Oversaw multiple operations within a food setting including cleanliness, cash handling, and customer service.
Prepared and cooked meals per company cooking and health guidelines.
Drove comprehensive inventory management on all food products, ordering new product as necessary.
Provide world class customer and client service in a professional and courteous manner.
Trained and mentored a diverse and multifaceted team to streamline operations.

General Manager

Confidential, Atlanta, GA

Responsibilities:

Managed a cross-functional and high performing team of employees, sales associates, and assistant managers.
Drove leadership for a group of 30+ employees to keep communication fluid and relevant.
Oversaw comprehensive budget operations including annual forecasting as needed.
Ensured proper management and compliance of licensing guidelines.
Successfully cemented inventory levels including ordering of supplies to streamline operations.

Intern

Confidential, Atlanta, GA

Responsibilities:

Interviewed and shadowed a multifaceted group of professionals at high profile companies.
Evaluated a wide range of successful and unsuccessful businesses.
Collaborated with a high performing team to present a group project on the professionals that were shadowed.
Proven and demonstrated knowledge and focus on technology and financial sides of broadcasting.
Educated on film storing and editing, as well as how to read and balance a spreadsheet.
Implemented a realistic budget assessing all aspects of business operations.

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Help Desk Support Resume

San Antonio, TX

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