SUMMARY OF COMPETENCIES/ACCOMPLISHMENTS

Trained and mentored many of the technical members new to the Confidential, from 1995 – 2003.

• Project Leader for the overall project coordination, execution, and office automation of the Confidential,International Operations Division at Kemble Plaza II in Morristown, NJ, in November of 1996. The automation took place to move the division to a Windows 95 networked platform, along with Microsoft Plus, Office 95, Exchange Mail, Map share drives, printer capabilities, telnet software, data backup and restores. This two-week project was completed ahead of time in one week.

Project Leader for the upgrade of Confidential, Global Network Operations Center group that was relocated from South Plainfield, to Piscataway, NJ, April of 1997.

• Worked on the Project to upgrade the Confidential,(approximately 25 people) to Windows 95 or NT 4.0 (at customer’s request), Office 95, and Printers only.
• Team member for the Confidential, from Holmdel, NJ, to Middletown, NJ – January 1998 to January 1999.
• Team Lead R&D South New Jersey Exchange Mail migration. Moved users from Confidential,Mail to the IMS Exchange Mail servers.
• With Confidential,my Performance Appraisals for three of the past five occasions, rated top honors as a “Role Model” for my level.
• Excellent Multi-tasking Skills.
• Director Award from PM Signals Warfare for IT Support 2006-2009
• Completed sixteen-week course on Windows 2000, also courses on Windows 95 and NT 4.0 were completed.
• Fort Monmouth Renovation and Space Planning Team for PM-IE Signals Warfare Building 288. Moved over 100 end users in three Phases consisting of PCs, Printers, Digital-Senders, LAN jacks and phones. Assisted Deputy PM IEW&S Lt. Col James Ross with recommendations and moves.
• Certificate of Appreciation and Recognition Award from Project Director Signals Warfare PM Col. Perry Smith upon departure from IEW&S February 2009..
• Windows 7 – Installation and Troubleshooting Courses (News Horizons)
• Security IA On-Line Training
• Vista Upgrade Project

WORK EXPERIENCE
Confidential, November 2006 to Sept. 2011
Provided dedicated Senior Desktop IT Support Specialist at Ft. Monmouth and PM Shop IEW&S, Supported 7000 End Users.

• Supported XP & Vista, Windows 7 Professional Operating Systems and Microsoft Office (IMAC), BIOS Upgrades
• Printer and scanner installs
• Active Directory
• CheckPoint PointSec Security software
• Outlook email support and configurations
• CAC Card Reader software and support
• Install hardware and additional software as requested
• Submit hardware warranty and part orders paperwork
• Remote connect tools
• Data transfers
• Hardware Inventory Asset Control Management assistant for PM IE-SW Property Book
• Microsoft EFS and PointSec Encryption Software
• Air Cards installation, wireless
• Ghost and SCCM PC and laptop reimaging and configurations and Cisco VPN Configurations
• Unicenter Trouble Ticket submissions
• Department of Defense Security Clearance
• Setup Tele-Conferencing and video conferencing for PM IE-SW

Confidential,Edison, New Jersey January 2006 to November 2006
Provide 100% Helpdesk IT Support for Sharp Electronics, HQ and other sites throughout the country and international. Responsibilities included Remedy ticket tracking system the following:

• Supported Windows 98, Windows 2000 and XP Professional Operating Systems
• Created User and Exchange mail Ids with User Manager/Exchange Manager/Active Directory, Blackberry.
• Printer installs, file and data transferred.
• Support Microsoft Office 97, 2000, XP and 2003 software
• Password reset and unlocks, Sharp internet Biznet sites, SAP
• GoToAssist and LANDesk remote tools.
• Setup remote Video Tele-Conferencing (PCAnywhere)

Anthony J. Leone (cont.)

Confidential,Watchung, New Jersey October 2004 to June 2005
Provide Senior Desktop/Helpdesk IT Support for CoWorx Staffing Services (formerly Pomerantz Staffing Services) in Watchung, HQ and 25 other sites through the country. Responsibilities included the following:

• Supported Windows 98, NT 4.0, Windows 2000 and XP Professional Operating Systems.
• Re-image PCs, drivers downloads and installation. Break/fix as reported.
• Created User and Exchange mail Ids with User Manager/Exchange Manager/Active Directory.
• Inventory Asset Control, Ship PCs and related hardware to other CoWorx locations.
• Install and support Office 97, 2000, XP and 2003 software.
• Supported remote sites using “Gotoassist”, LANDesk, Dameware and VNC4 Remote control tools.
• Install and provide McAfee and Norton Symantec Anti-virus and system security support.
• Spyware, Citrix and Spam program installation and support.
• Printer installs, file and data transferred.
• Helpdesk Phone support of over 250 client users.

Confidential,New Jersey March 1987 to March 2004
Sr. Technical Staff Member
Provide Tier II On-site Senior Desktop technical and helpdesk phone support to the Middletown Research and Development community. Successfully manage implementation of new technology. Expertise in the following disciplines: desktop (hardware/software), operating systems (Windows 9x, NT, 2000 and XP), and network (LAN, WAN, TCP/IP, VPN, RAS).

Resolved problems escalated to site from Helpdesk support. Responsibilities included the following: Supported 5000 End Users.

Troubleshooting hardware and software problems as they relate to PC\'s and all attached peripherals.

Track and document information regarding client calls using ACTT call tracking database.

Troubleshoot LAN/WAN accessibility; customer interface; Break/fix as reported.

Implementation, setup and configuration of all desktop and laptop PC\'s and local and network printer access.

Setup and maintenance of shared e-mail distribution lists and data backups.

Introduce of new technologies in the areas of PC hardware, peripherals, and software programs with AT&T.

Experienced with Ghost and IC3 imaging software.

Highly skilled in the installation and support of Windows 9x, Windows NT 4.0, Windows 2000, Windows XP, MS-Office 9x and 2000, Microsoft Exchange Mail, Outlook 98 and 2000, McAfee and Norton anti-virus software, Tivoli, MS Internet Explorer, Netscape, Lotus Notes and other products such as Palm Pilots.

South New Jersey Team Leader and member of the AT&T McAfee anti-virus support team.

• Conducted product evaluation/certification documentation, and distribution of technical documents for personal computers and hardware peripherals. Performed integration compatibility testing for stand-alone and networked LAN manager environments.
• SME for PC Peripherals and test evaluation of tape drives, external hard drives, LCD panels and mouse devices.