IT Support Associate Resume Lakeland, FL - Hire IT People

OBJECTIVE

A position in IT operations assisting in technical and developmental support of a computer network, to help resolve end user computer problems providing solutions with good communication and service

TECHNICAL SKILLS

Confidential Technologies: Exchange 2010, Active Directory, Azure, SharePoint, Server 2016, PowerShell, Office 365, Windows OS Clients.

Languages: HTML5, CSS3 and JavaScript

PROFESSIONAL EXPERIENCE

IT Support Associate

Confidential, Lakeland, FL

Responsibilities:

Provided troubleshooting and support of workstations, servers, related network protocols and communications systems at different fulfillment centers.
Experienced working with Cisco IOS, Linux, Windows, WDS related and MacOS or Jamf workstation deployment technology.
Preformed projects of setting up IT infrastructure for initial site builds, a site decommission, critical updates and configuration of server equipment at multiple Confidential sites.
Provided technical consultation and learning support for IT support staff.
Knowledgeable with ticketing software and documentation methods supporting a large user environment.
Custom coded and administrated the development of a SharePoint site for the local IT department’s use.

Network Operations Technician

Confidential, Orlando, FL

Responsibilities:

Windows and Linux OS troubleshooting and configuration.
Provided NOC support for VM and physical machines, e - mail accounts, DNS records, domain registration, and troubleshooting related network protocols and security systems.
Hardware break/fix support within an enterprise server environment.

IT Support Engineer

Confidential, Redmond, WA

Responsibilities:

Provided Tier 3 support to MS partners and customers by resolving complex problems with Confidential online services business productivity suite and Beta Office 365.
Knowledgeable on product support concepts, migration and implementation methods for a large enterprise environment.
Knowledgeable with e-mail delivery process and related troubleshooting.
Knowledgeable of Confidential Exchange 2007 & 2010, Active Directory, SharePoint, Windows 7, Vista, XP, Server, PowerShell, MS Office 365 products and other messaging applications.
Provided technical consultation, training and support to other help desk tiers.

IT Support Technician

Confidential

Responsibilities:

Help desk subject matter expert or focal person for remote access troubleshooting.
Remote access problem solving concerning VPN and mobile devices in a high security environment.
Provided extensive second level technical support involving various applications scripted for a large enterprise environment.
Virtual set-up and troubleshooting Windows 7 and XP on employee home workstations/laptops. Resolved workstation and user account problems in an Active Directory environment.
Experienced with ticketing software and documentation.

IT Support Technician

Confidential

Responsibilities:

Provide end-user support for basic technology, application questions and problems.
Knowledgeable of Windows OS configuration in a domain server environment supporting MS Office and Adobe related products.
Initialized setup and workstation support to users, installing drivers, configuring of various third-party applications, software / hardware upgrades, etc. and extensive troubleshooting on Windows OS.
Knowledgeable of implementing Windows deployment through Remote Installation Services on Windows Server.
Created and maintained user and computer accounts in Windows Active Directory and knowledgeable of applying group policies, Exchange email and permissions.
Administrated IP based telephone system.
Preformed configurations of Mac OS within a Windows Active Directory environment.
Maintain records, logs and archived reports of requests. Created inventory records with Excel of product licenses and hardware items.