COURT OFFICE SYSTEM TECHNICIAN Resume

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

COURT OFFICE SYSTEM TECHNICIAN

Confidential

Responsibilities:

Provide support for 400+ users (Judges included);
Troubleshoot software, hardware, network issues;
Image server: Microsoft Deployment Tool (MDT);
Ticket system: Track-It ;
Use Mobile Device Management (MDM) for smartphones;
Remote user support via TightVNC and VPN (Cisco AnyConnect) client connectivity;
Implement and support network engineering solutions of organization’s LAN, VLAN, WLAN, WAN, Cloud;
Create and use PowerShell scripts for device and account management;
IP Addressing and Routing, subnetting, configuration of secure routing solutions.
Troubleshooting and optimizing network, proposing and evaluating changes.
Windows Server 2012, 2016 management;
Active Directory management (accounts, NTFS permissions, GPO, security reports, folder access);
Analyze network performance, modify parameters, create a baseline, create a heatmap;
Monitor network resource usage via Microsoft Tools or third-party providers such as SolarWinds;
Cisco devices: installation, configuration, updates, backup configuration, ACL configuration. Working with Cisco wireless access points, Cisco wireless LAN controllers, mobility services, Cisco routers and switches;
RAID 0, 1, 5, 6, 10: daily monitoring, support, timely replacement;
Enterprise data backup and recovery.

IT & AV ACCOUNTING ASSOCIATE

Confidential

Responsibilities:

Maintained inventory records in the fixed asset management system by gathering data, completing required forms/logs, and entering and correcting inventory records;
Managed inventory control for IT 9,000+ assets including: desktops, laptops, switches, routers, firewalls, APs, KVMs, racks, projectors, TVs, UPSs, peripherals, cameras, and cables;
Performed detailed inventory of computer components;
Software and licenses inventory management and audit;
Coordinated and performed physical inventories and special handling inventories, as requested.

SHIPPING-RECEIVING REPRESENTATIVE

Confidential

Responsibilities:

Monitored inventory levels and usage for a used car dealership;
Performed extensive auto parts inventory control, including data entry of product documentation;
Controlled the receipt of all incoming products and inspected all items for damage;
Verified all outgoing shipments to ensure necessary documentation was accurately recorded;
Quality control.