Desktop Support/client Systems Technician Resume
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OBJECTIVE
- Ambitious and experienced helpdesk technician seeking challenging work environment with great opportunities for growth
TECHNICAL SKILLS
- Microsoft Access, Office Suite, Adobe Acrobat, Photoshop, VMWare, AutoReceive, Astea, Confidential Proprietary Software
- Network Cabling, Modem Configurations, Firewall Configurations, Print Servers, Printers, Desktop and Laptop Hardware
- Windows, OS Imaging
PROFESSIONAL EXPERIENCE
Confidential
Desktop Support/Client Systems Technician
Responsibilities:
- Provided troubleshooting and installation of various different software suites
- Configured printers, print servers, scanners, teleprinters, etc.
- Performed remote sessions with clients to troubleshoot various different issues
- Familiar with business and tech terminology; bridged communication gap between sales, venders, clients, and support teams
Confidential
Desktop Field Technician/Desktop Support Technician
Responsibilities:
- Provided onsite support for users throughout facility and residence
- Gathered and logging incoming support requests through ticket - based system
- Troubleshooted and replaced hardware components on various systems
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