Specialist - IT Tech Support Resume Hiawatha, IA - Hire IT People

EXPERIENCE:

Confidential, Hiawatha, IA

Specialist - IT Tech Support

Responsibilities:

Provide end user support for all networked PC’s and local LAN infrastructure.
Responsible for installation, repair and upgrades of end user equipment
Responsible for file server maintenance and daily backups.
Manage local and regional projects relating to OS upgrades and software rollouts.

Confidential, Hiawatha, IA

Technician, Technology Services Group

Responsibilities:

Provide support for all networked machines and the physical infrastructure at Confidential locations in eastern Iowa
Maintain and upgrade critical shipping and inventory systems.
Work with corporate technology groups on new deployments, equipment retirement, new facility wiring and rollouts.

Confidential, Cedar Rapids, IA

Field Engineer

Responsibilities:

Provided break/fix support for Confidential ’s customer base, primarily Confidential ’s in the Cedar Rapids and Iowa City area.
Maintained and upgraded customer’s networks, PC’s, A/V systems and phone systems.
Provided NOC services to fulfill customer’s requests, including work with AD, Exchange, Backup and DR.

Confidential, Westerly, RI

Global Installation Engineer

Responsibilities:

Managed and implemented the installation of cardiology PACS systems throughout North America, Europe and the Middle East.
Integrated servers and workstations into hospitals network for processing and presentation of DICOM images, web and reporting relating to cardiac catheterization and echocardiogram procedures.

Confidential, Marion, IA

Field Service Technician

Responsibilities:

Provide 24x7 support for 43 eastern Iowa area offices.
Installation and repair of office equipment including Dell servers, HP and IBM desktops, Xerox color laser printers and AT&T PBX systems.
Ran all office cabling and connections in newly constructed branch offices.

Confidential, Cedar Rapids, IA

LAN Technician

Responsibilities:

Provided 2nd level, 24x7 on call support of Windows clients in a Novell environment.
Responsible for all client hardware, software and printer installation and maintenance.
Responsible for users e-mail account creation, set up, back up and maintenance.
Responsible for nightly back up of user accounts, directories and company shares.

Confidential, Cedar Rapids, IA

Systems Administrator

Responsibilities:

Managed and implemented storage devices used during the archival imaging process.
Responsible for troubleshooting and repair of office network.
Network administration of client machines, e-mail and connectivity.
Responsible for the repair and upgrade 150 desktops and laptops.

Confidential, Hiawatha, IA

Technical Consulting Technician

Responsibilities:

Sourced new technologies and conducted testing and integration of Confidential ’s products with customers’ existing hardware and network infrastructures.
Proposed hardware, software and network configuration solutions for Confidential ’s customers
Worked in the technology development lab installing and configuring WIN 2K/NT and Linux servers and workstations
Performance benchmarking of Confidential and Confidential hardware configurations.

Confidential, IA

PC Technician

Responsibilities:

Provided 2nd level, 24x7 on call support of Windows client machines.
Responsible for all hardware, software and printer installation and maintenance.
Responsible for users e-mail account creation, set up, back up and maintenance.
Responsible for nightly back up of user accounts, directories and company shares