SUMMARY

• 12 years of professional leadership and computer skills that encompasses hardware and software support on individual workstations desktop management resolving network connectivity issues. Experienced in: Migration and deployment of the latest Windows Environments

TECHNICAL SKILLS

Comput er Skills (Hardware): Labtech Dell IBM HP WDS Laptops Desktops Printers iPhone Black Berry Treo Cisco routers and Switches Cabling Systems Hubs Switches Wiring Communication Links Iomega Zip Drives Jaz Drives; Network Cards Palm Pilots.

Operating Systems: MS Windows NT/2000/XP/Windows Vista/Windows 7/10 Server/ 2003/2008/2012 Exchange Server2003, 2010 Windows Enterprise VMware Windows Millennium iMac MacBook Pro Mac OS

PC Applications: MICROSOFT 97, 2000, 2003/2007/ 2010 , 2013, 2016, Office365 GroupWise 5.5, 6.5 NDS Exchange 2003, 2010 Remedy Oracle SQL AutoCAD2000 Internet Explorer Netscape, JetAdmin Norton Ghosting Millennium 5150 & 3270 Emulation Attachmate McAfee Norton Antivirus Remote Desktop SecuRemote Citrix ICA Client 9.15 Citrix XenDesktop SMS Scripting Lotus Notes 4.5, 6.5 Rockwell Desktop Agent Seagate Crystal Reports 7.0 MS Project 2000 Multiple POS (Point of Sale) Ben data Heat Data base and Reflections

Other Technical Expertise: Trouble shooting network connectivity (local and remote) Token Ring Ethernet Configure DHCP WINS, DNS, RRAS RIS ghosted image Terminal Servers TCP/IP, NW - LINK IPX/SPX protocols VPN, Dial-up Networking Active Directory Hub Switches Raid Technologies SMTP, HTTP, FTP, etc. TCP/IP diagnostic tools (ping, NSLookup, IPConfig, WINIPcfg & Traceroute.

PROFESSIONAL EXPERIENCE

Confidential

Desktop Support/End Users Support

Responsibilities:

• Troubleshooting and resolving software issues across multiple platforms
• Installations, Configuration and Troubleshooting MS Office365
• Maintaining system documentation, worked with Norton Ghost imaging, LogMeIn Remote Desktop; distributed to 300+ desk/laptop users.
• Maintained new Imaging for Desktop and Laptop using (WDS) (PXE)
• Supports maintains and troubleshoots Handheld Computers (RF guns) in the distribution center.
• Images and deploys user hardware - PC, MAC, Phone, peripherals, etc. Provides staff cross-training as appropriate. Installing and setting up office/cubes for new and existing employees, relocating phones,
• Performed level 1 & 2 support and maintenance across all servers and hardware
• Set up new-hire computer; both hardware and software
• Participates in On-Call support rotation to provide after hour support.
• Supports data backup and automated scheduling systems and applications. Evaluates new hardware/software.
• Troubleshooting of network connectivity and protocols: Ethernet, WIFI and TCP/IP is an advantage.
• Excellent written/oral communication, interperso

Confidential

Desktop Support Technician

Responsibilities:

• Provide technical and operational support to Executive Management and staff
• Maintained operations of multi-user system ensuring business continuance
• Setting up administration and service accounts ensuring system is operation at top performance for users and all outside vendor products maintained on system
• Maintained Norton Imaging environment for all desk and lap tops for all versions of Windows Executed desktop installation and support for all hardware and software
• Provide operational support for PBX moves, changes for all systems across multiple locations
• Provided operational systems support related to security for all desktop stations network components Telco interfaces and demark points servers and system components Microsoft and Linux support
• Managed all of the cable infrastructure ensuring it was installed to AOR code
• Consulted and assisted facility managers in configuring building operations as it related to networking and system installation
• Trained new employees on systems as well as on-going training on any newly installed hardware and software

Confidential

Desktop Support Technician

Responsibilities:

• Maintained new Imaging for Desktop and Laptop using (WDS) (PXE) functions
• Collected, analyzed and evaluated processes that support system migration
• Configured settings for email accounts for all new hires; deployment of workstations, hardware, upgrades, and new software for all users
• Assembled and configured servers, workstations and laptops, secured unused workstations
• Backup companies critical data
• Troubleshoot and resolve all issues related to hardware, software and servers

Confidential

Network Technician/Desk Top Support

Responsibilities:

• Administered for over 100 servers on the Windows platform
• Performed level II support for over 1000 users in several office locations
• Provided support for all companies installed software and operating systems
• Oversaw the planning and installation of Novell migration on Windows servers
• Oversaw the planning and deployment of new Windows and Outlook migration to over 1000 users
• Maintained and administered ll software and hardware utilized by company
• Provided support and executed all security requests within a two day timeframe
• Responsible for all configuring and supporting all aspects new-hire systems set up
• Maintained and ensured all connectivity issues were running issue free