Helpdesk Technician\Account Trainer Resume TX - Hire IT People

SUMMARY

A productive professional with solid experience in understanding a range of business applications, technical support, quality assurance & excellent customer service

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, TX

Helpdesk Technician\Account Trainer

Responsibilities:

Administered Password Reset Chat, Worked Remote from Home, Reset\Unlocked Multiple Accounts\Passwords, Provided Application/Desktop Support, Searched Knowledge Base, Hosted into user’s PC, Trained New Hires, Assisted in Manager Calls

Confidential, Dallas, TX

Helpdesk

Responsibilities:

Reset/Unlocked passwords for Windows and multiple software applications and entered call logs into HEAT tracking system.
Authenticated users to gain access into proprietary systems.

Confidential, Irving, TX

Helpdesk Technician

Responsibilities:

Provided support for hardware, software, (printers, fax machines, All in One Devices, Scanners, Blackberries, Microsoft Excel, Microsoft Word) Utilized Netop Hosting Utility
Identified, Diagnosed, and Resolved level one problems for users on the State Farm network

Confidential, Dallas, TX

Technician

Responsibilities:

Responded to inbound calls regarding billing inquiries, cable TV
Completed assigned tasks given to me directly from Floor Manager with a deadline
Converted data & information from customer credits into a spreadsheet in Microsoft Excel