TECHNICAL SKILLS

Software Skills: Windows 7 - 10, Windows Server 2003-2016, Microsoft SCCM 2007/2012/Current Branch, Azure, Intune, AWS, MDT 2013, Powershell 6.0, JAMF Casper, WSUS, VMWare 4-6, Mac OS 10.4-10.13, iOS 3-13, MS Office 2010-O365, PSADT, Wise Script, Installshield, AppSense, Citrix Administration, GPOs, Active Directory, Citrix XenDesktop/XenApp 7.15-7.6, WorkShare, Intune

Customer Skills: Project management, process documentation, end user support, analytical problem solving, attention to detail, collaboration, autonomy and tenacity to complete objectives to a high standard.

PROFESSIONAL EXPERIENCE

SENIOR DESKTOP ENGINEER

Confidential, NY

Responsibilities:

• Maintaining integrity of a legacy Citrix infrastructure, while the new one is built out.
• Automating workflows by creating PowerShell scripts to handle Citrix and SCCM administration tasks.
• Documenting procedures for off-shore support to use when troubleshooting problems related to migration of users from legacy infrastructure to the new domain.
• Assisting end-users with post-migration tasks, and reporting any trends observed.

SENIOR DESKTOP/SCCM ENGINEER

Confidential

Responsibilities:

• Maintaining infrastructure integrity for the private investment bank by deploying and monitoring installation of patches via SCCM Current Branch to over 2000 workstations, and 300 Windows servers.
• Administrating Office 365, Azure, and AWS accounts
• Troubleshooting application installation problems, from reviewing logs to spinning up lab environments to test software updates before deploying to the environment.
• Using SCCM Current Branch to deploy applications, patch workstations and servers, image machines, as well as utilizing reporting features to monitor and troubleshoot deployments.
• Using a combination of Powershell, InstallShield, Batch, and VBScript to silently deploy hundreds of Windows apps to the environment.
• Automating workflows with Powershell and Python scrips, such as application packaging and deployment.
• Troubleshooting application, OS, and hardware problems in both server and workstations.
• Installing and upgrading distribution point servers.
• Administrating the Citrix XenDesktop environment. (over 2K machines)
• Deploying applications via XenApp.
• Implemented Intune MDM solution for workstations and laptops globally.
• Creating reports to query compliance states of servers and workstations in the environment
• Project managing application deployments and upgrades, such as migrating users from Office 2010 to Office 365.
• Communicating and coordinating project goals and timelines to stakeholders in InfoSec, Business, Infrastructure, and Administration.
• Implementing third-party patching product to enforce compliance in the environment.
• Moved firm to using standardized Powershell scripts for updating applications and deploying them to end users.
• Building SCCM distribution point servers, as well as upgrading existing SCCM installation
• Answering tickets on an as-needed basis, during off hours.
• Creating PowerShell scripts to monitor, remediate, and patch workstations and servers.
• Maintained documentation on processes, scripts, procedures, and infrastructure so the team could easily provide support to other departments.

SENIOR DESKTOP/SCCM ENGINEER

Confidential

Responsibilities:

• Tested, packaged, and deployed hundreds of Windows apps (using Admin Studio, PSADT, Wise Scripting, and SCCM 2012) and several Mac OS apps (using Jamf Pro).
• Used JAMF Pro as an MDM solution to enroll and manage Mac environment, image Macs, as well as deploy
• Administrating Office 365, Azure, and AWS accounts
• Deployed and managed the Citrix XenDesktop environment that was used for DR/remote workers (over 5K machines running in AWS instances)
• Deployed applications via XenApp.
• QC’ed applications prior to deployment to the production environment.
• Troubleshooted application/image installation failures by reviewing logs (both locally and on the SCCM server), using tools like SysInternals, and using other monitoring tools like Splunk.
• Project managed large application deployments, such as migrating users from Office 2013 to Office 365.
• Used Appsense and SCCM for endpoint management.
• Installing and upgrading distribution point servers.
• Created and edited Windows 10/7 images and task sequences in SCCM.
• Automated maintenance tasks by using PowerShell scripts.
• Created and edited AppSense policies.
• Moved the firm away from packaging apps with WiseScript/InstallShield to PS App Deployment Toolkit (PSADT), decreasing the amount of time it took to package and deploy apps, while increasing successful installation ratios.
• Building SCCM distribution point servers, as well as upgrading existing SCCM installation.
• Creating PowerShell scripts to monitor, remediate, and patch workstations and servers.
• Maintained documentation on processes, scripts, procedures, and infrastructure so the team could easily provide support to other departments.

CONTRACT SERVER ENGINEER

Confidential

Responsibilities:

• Took charge of a massive VMWare and Microsoft Server migration for a private holding company in Jersey City, moving apps and files from Microsoft Server 2003 to Server 2012 R2 and VCenter 5.1 to 5.5.
• Created a PowerShell script and process that automated the entire migration process of moving users’ Home folders to the network share, without disrupting their work day and zero file loss.
• Completed a major Windows 2003 upgrade to Windows 2008/2012 project for BNP, a global bank. Decommissioned old servers.
• Building new servers both virtually (using VMWare 5.5) and physically (via iDrac)
• Documenting and improved build procedures
• Utilized PowerShell and batch file scripting to automate tasks
• Provisioning storage for the various VMWare hosts.
• Communicated with app teams to discuss project deadlines and to gather needed information for custom server builds.
• Built, installed, and maintained over fifty new Windows Server 2012 R2 servers (Physical HP Proliant DL, ML servers, and virtual servers). These servers were both at an onsite data center and remotely spread out at various offices throughout the world.
• Decommissioned several Windows servers
• Created Powershell scripts to automate builds and OS updates.
• Use PDQ Deploy to push out applications to servers.