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Access Management Analyst Resume

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Newport Beach, CA

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TECHNICAL SKILLS

  • Microsoft Office 365 Active Directory Khmer (Cambodian)
  • Microsoft Skype For Business SCCM
  • Norton Ghost CrashPlan /Code42
  • Windows Deployment System JAMF
  • Microsoft Deployment Toolkit Apple Deployment Program (DEP)
  • ServiceDesk Ticketing System AirWatch Mobile Device Management (MDM)
  • ServicePro Ticketing System

PROFESSIONAL EXPERIENCE

Confidential, Newport Beach, Ca

Access Management Analyst

Responsibilities:

  • Create processes that align with best practices
  • Troubleshooting and resolving access management issues
  • Updating existing access management and provisioning workflows
  • Providing identity and access to users within the company with the appropriate access to technology resources, done primarily through Active Directory.

Confidential, Newport Beach, Ca

Desktop Support Specialist

Responsibilities:

  • Second tier desktop support to 2000 end users both local and remote
  • Assist with implementing Jamf to Pacific Life environment
  • Deploy Apple iPhone/iPad via Apple Configurator and DEP
  • Support both Dell and Apple computers
  • Image Dell desktops and Dell XPS laptop via PXE
  • Troubleshoot and repair Dell desktops
  • Process paper request to ServicePro ticketing system
  • Assign RSA token via Hard Token and Soft Token for iOS and Windows
  • Support for users in Citrix environment

Confidential, Anaheim, Ca

Network Support Tech

Responsibilities:

  • First tier phone Support to 2000 end users
  • Second tier desktop support to 2000 end users
  • Created images for WDS/MDT
  • Deployed images to system via WDS/MDT
  • Configured and repaired Dell laptop/desktop in a Windows 7/8.1 environment
  • Support Citrix environment
  • Create packages for SCCM
  • Deploy packages via SCCM
  • Maintain and organized application licenses
  • Deploy and maintain CrashPlan on end users system and web console

Confidential, Irvine, CA

Desktop Support Tech/Helpdesk Agent

Responsibilities:

  • First tier phone Support to 2000 end users
  • Second tier desktop support to 2000 end users
  • Build, reconfigure and repaired Dell and Lenovo laptop as well as desktop in a Windows XP / Windows 7 environment
  • Image computers under strict guidelines per FDA requirement
  • Setting up peripherals ie: Monitors, keyboards, mouse, printers
  • Create Printer Queues on Print Server
  • Troubleshoot issues remotely using Radmin 3.0 and SCCM Remote Assistance
  • Use of Altiris ticketing system
  • Use of LanDesk ticketing system
  • Manage users account and password through Microsoft Active Directory
  • Cisco Unity: resetting voicemail passwords
  • RSA Token: Assigning tokens to user
  • Troubleshooting Lenovo laptop/desktop
  • Troubleshooting Dell, HP, and Ricoh Printers

Confidential, Irvine, CA

Shipper

Responsibilities:

  • Responsible for shipping and movement of inventory
  • Daily inventory cycle counts
  • Verify contents against purchase orders, invoices or receipts
  • Pick domestic and export orders
  • Restocking Inventory
  • Work in - 20°C conditions

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