Desktop support specialist Resume

SUMMARY

IT specialist with 10+ years of experience managing hardware and software on distributed Mac and Windows networks in support of hundreds of
Installation, configuration, and support of MAC OSX, Windows 7, 8, and 10 Microsoft office 2010, 2013, Office 365, Norton /MacAfee AV, Cisco VPN / Citrix receiver client.
Break - fix, Installation/Configuration/Troubleshooting of Desktop workstations, laptops, Network/local printers, VOIP phone, and peripherals/smart phones/tablets
Knowledge of Microsoft Active Directory, including user creation, deletion, and access; DHCP/DNS
Experience with Exchange / RSA
WebEx site administration
Experience with remote management tools Go-to-Assist, Dameware & Bomgar
Ticketing systems experience including REMEDY/Service Now
Workstation imaging via Microsoft SCCM

PROFESSIONAL EXPERIENCE

Confidential

Desktop support specialist

Responsibilities:

Responsible for providing Tier 1, 2, and 3 support for workstation break/fixes and outages, as well as installing, update and maintain workstation hardware, workstation operating systems, o/s patches, and firmware updates. Provided technical support for 100s of onsite & remote users

Confidential

Remote /Desktop support

Responsibilities:

Managed technical support for 300 onsite & remote users. Implement/Trouble-shoot Windows /Macintosh laptops/tablets/mobile devices and related hardware/software.
Imaged and provisioned laptops and tablets for new and current users.
Assist with ongoing system enhancements, upgrades, and modifications.
Tracked inventory /decommissioned end of life laptops .

Confidential, Atlanta, Georgia

Desktop Consultant

Responsibilities:

Center for Rehab Medicine department migration, which involved: migrating 65 department computers over to the University network, in support of multiple users while maintaining maximum uptime.
Migration completed on time

Confidential, Marietta, Georgia

Service Delivery Specialist

Responsibilities:

Duties include dispatching field engineers, logging engineers on and off site, quality assurance, and documenting the activities and results of each dispatch. such as commercial and residential voice and data inside wiring;