Senior Service Desk Analyst Resume

SUMMARY

IT professional with 5 years of help desk/technical support experience
Strong experience working in Microsoft Windows environments XP, 7, and 10
End user support includes remote access, hands on technical repair, and phone support
Held to highest degree of accountability from working in a professional setting and troubleshooting business hardware and systems
Excellent document and communication skills
Experience working in a Server 2012 as well as 2016 environment as an admin
Knowledge and use of MDT and SCCM
Application Packaging with SCCM and PDQ

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Senior Service Desk Analyst

Responsibilities:

Windows 7/10 Image Engineer using MDT/SCCM
VMware View Admin including recomposing floating desktops/maintaining persistent desktops
Active Directory management
Application Packaging using SCCM and PDQ
WebEx Admin
Microsoft Dynamics Admin
Office 365 Admin
Follow Me Print Admin

Confidential

Helpdesk Technician

Responsibilities:

Level 1 & 2 Desktop/Hardware support for the Hospital as well as all associated clinics in a Windows 7 environment
Mobile Phone/Tablet Lead
AirWatch MDM Administrator with Apple and Android devices
Google Admin for Android Devices
Citrix Support
VDI VMware Horizon support
Creating Active Directory Accounts/Support for all new end users
Creating Exchange email accounts for all new end users
Meditech EMR support
Allscripts A4 Clinical EHR Support
Admin of Windows Server 2008 server’s AirWatch MDM as well as Caterease
Wound Expert Administrator
Audio Video setups for all Hospital presentations
On call tech 24/7 two weeks per month