Executive Technical Support Manager Resume

SUMMARY

Deliver competitive advantage for Fortune 100 / 500 companies. IT leader trusted for proactivity problem - solving that keeps IT moving at the speed of business.
Highly regarded by executive teams for tackling strategic problems and modernizing systems. Led and developed teams, shifting IT into a highly regarded business asset that worked hard for users.
Exceptional customer service sought out by the executive team for cordial 24/7 availability and commitment to the company.
Manage multiple projects in a complex environment. Trusted, dependable leader, resolving C-level executive IT issues.

TECHNICAL SKILLS

Active Directory | TCP/IP | DNS | DHCP | WINS | Ethernet | Cabling | Modem | Switches | Routers and Hubs / Windows Server | Windows OS
G-Suite | Gmail | Google Drive / Drive File Stream | AODocs | Google Docs, Sheets, Slides | Google Calendar | Google Hangouts | Google Meet | Jamboard | Zoom | Air Media | Microsoft Office | MS Project | MS Visio | Workday | Okta Verify | BetterCloud | PrintLogic | ForcePoint | Carbon Black | Titanium | Proofpoint |Microsoft 365 Outlook
ServiceNow | Salesforce | BMC Remedyforce | Remedy Ticketing System | Goverlan Remote Control | Goverlan Management Console | Altiris |Symantec Management Console, | Symantec Antivirus Corporate Edition | Symantec Ghost | Acronis | McAfee | McAfee Safeboot Console | McAfee Endpoint Encryption Manager | ePolicy Orchestrator 5.3 Intel Security | Citrix Applications | Desktop Support MMC w DLs | Video Teleconferencing | SMS Systems Management Server | Microsoft Exchange Server | Active Directory | Blackberry Enterprise Server | Client Blackberry Desktop | Microsoft Office Suite 2013/2016 | Outlook 2013/2016 | Adobe Acrobat | VMware | Goverlan Remote Control | PC Anywhere | TeamViewer | LogMeIn | Workspeed | Siebel | Evernote

PROFESSIONAL EXPERIENCE

Confidential

Executive Technical Support Manager

Responsibilities:

Became critical problem solver for high-profile executives, including Confidential co-CEOs David Winter and David Millstone, Confidential CEO / President James Schnepper, CCO Andy Hilton, CFO John Maitner, CMO Chris Rector, CIO Dion Rooney, and EVP Keith Sanders.
Developed an impeccable team with a professional demeanor and trained to quickly troubleshoot issues in all applications and equipment used by executive team, maintaining a 100% satisfaction rate.
Delivered exceptional level of service, with availability at any hour, becoming the first point of contact for all executives and providing rapid problem solving and proactive anticipation of IT needs.
Ensured all equipment and software was up to date and operational in each executive’s home or anywhere traveled, provided training on applications.
Spearheaded technology planning and implementation for 100+ new employees at launch of startup division Confidential Energy, including accounts, laptops, software, devices, ensuring the success of the new business.
Worked with HR, Helpdesk, and Network teams, safeguarding seamless connectivity on the first day, hiring and training new technicians to support executives.
Championed major projects, including the transition from Microsoft Office to Google G Suite Enterprise and upgrade to Windows 10.
Managed IT vendors, including CDW, Computerist, and Dell, meeting operational and financial goals for all projects.

Confidential

IT Manager

Responsibilities:

Gained recognition for always going above expectations for one of the largest commercial real estate management firms in US, accelerating business productivity through high availability of IT systems.
Met demanding executive expectations for service, winning acclaim from the executive team for “working magic within minutes” for any technology problem impacting business activities.
Delivered rapid solutions to IT issues, reinstating business activity at 18 offices by resolving an issue with Workspeed, despite no previous knowledge of the application.
Restored critical email functionality to 100+ users when Microsoft technicians were unable to find a solution and fixed ADP payroll software when other teams and ADP had no answers, solving significant issue.
Led priority projects, including multiple software upgrades for 400+ users, migration to new software for 20 locations, 20 servers, and 70 clients, and transitioned 300 users at 25 locations to iPhone devices.
Built skilled team, inspiring deep loyalty and performance by mentoring and providing development opportunities for career growth.

Confidential

Project Lead / Domain Administrator

Responsibilities:

Led project teams to complete priority initiatives, including centralized document library and operating system migration.
Implemented Remedy ticket tracking system, resolving incidents faster, and improving user experience.