Graduate Assistant Resume

PROFESSIONAL EXPERIENCE

Confidential

Intern

Responsibilities:

Confidential

Graduate Assistant

Responsibilities:

A/V support and troubleshooting.
IT support to staff, student e.t.c
Creation of tickets for escalation to Level 2.
Solving computer and media related issues for professors, faculties, and students.
Sound, LCD or projector setup for events.
Routine maintenance of all classroom computers, projectors and sound output

Confidential

Database Administrator

Responsibilities:

Troubleshooting and maintenance of the POS database.
Administer database objects on Oracle and MS - SQL databases.
Plan, implement, and monitor the database resource utilization.
Administer the database and application users and roles.
Plan and implement the database security measures.
Plan and Monitor the OS (Linux) Resource Utilization.
Fine-tune the database resource (eg. SGA, tablespaces) allocation.
Manage and supervise database oriented projects.
Conduct End-User staff and/or management training to ensure a smooth installation process and minimize post-installation support requests.
Live support coverage at Customer sites on and after the system live date as budgeted
Address Customers post installation issues list.
Obtain detailed Customer sign-offs for all installations/upgrades in order to confirm customer satisfaction.
Ensure allocated time to each project is not exceeded by giving support to implementation specialists while at Customer site
Ensure all database configurations are up to Micros standard.
Perform routine database maintenance for all customers in Nigeria
Troubleshooting and finding solutions to customer specific issues.
Interface with level 2 support.

Confidential

Micros POS Specialist/Hardware Engineer

Responsibilities:

Responsible for every customer's happiness by rendering top response support and building customers' databases to satisfaction.
Maintain a high-level of knowledge on Micros POS Products.
Testing all new versions before deploying at customers'
Preparation of Customer equipment prior to installation.
Prepare/setup equipment for End-User training.
Conduct End-User staff and/or management training to ensure a smooth installation process and minimize post-installation support requests.
Live support coverage at Customer sites on and after the system live date as budgeted
Address Customers' post installation issues list
Obtain detailed Customer sign-offs for all installations/upgrades in order to confirm customer satisfaction.
Ensure allocated time to each project is not exceeded by giving support to implementation specialists while at customer site
Ensure all database configurations are up to Micros standard and are PCI compliant
Hardware periodic preventive maintenance for all customers in Nigeria
Troubleshooting and finding solutions to customer specific issues
Coordinating escalation of cases to level 2 support
Troubleshooting and maintaining customers Hardware equipment.
Schedule and Perform Routine maintenance for all Micros hardware's Nation wide