Desktop Support Specialist Resume Miami, FL - Hire IT People

SUMMARY

Highly motivated and well - dedicated LAN Support Specialist seeking a challenging position that utilizes my technical and interpersonal skills in a team oriented environment.
Extensive knowledge of DOS, Windows 2003/2008//Win7.
Extensive knowledge of Exchange Server 2010, Windows 2008/2012 Active Directory and a basic knowledge of Windows Powershell scripting.
Ability to configure computer peripheral devices, troubleshoot and upgrade personal computers, printers, and configure and setup networks.
Extensive knowledge of Cisco routers and switches.

PROFESSIONAL EXPERIENCE

Confidential, Miami, FL

Desktop Support Specialist

Responsibilities:

As a member of Desktop Support team I provided walk up support to over 2,000 end users in a single enterprise environment.
Migrated users from Window 7 to Windows 10 through the utilization of Windows Deployment Services
Troubleshoot Proprietary programs, printers, and file access services.

Technologies: MS Office 365, Windows 10,/7, Powershell, Dell, HP, IMAC

Confidential

Desktop Support Specialist

Responsibilities:

As a member of eight Desktop Support personnel I provided walk up support to over 2,000 end users in a single enterprise environment.
Migrated users from Window 7 to Windows 10 through the utilization of SCCM.
Replacement/repairs of Dell and HP laptops and desktops.

Technologies: MS Office 365, Windows 10,/7, Powershell, Dell, HP

Confidential, Miami Gardens, FL

Network Administrator

Working alongside a team of IT professionals I help provide support to over 200 computer networks across multiple locations.
Provided remote support to multiple companies across the U.S. Troubleshooting MS Windows 2012/2008 servers and Windows 10/7 clients.

Technologies: MS Office 365, Windows 10,/7, Powershell, SonicWall Firewall

Confidential, Miramar, FL

Desktop Support Specialist

Responsibilities:

Working alongside a team of IT professionals I help provide support to over 2,000 computer users across multiple locations.
Troubleshoot industry specific application in a call center environment. Troubleshoot virus infections, printing etc. Utilized SCCM to deploy Windows 7 images.

Technologies: Outlook 2010, SCCM, Avaya phone system, IBM AS400 terminal emulation.

Confidential, Miami Lakes, FL

Network Administrator/Desktop Support

Responsibilities:

Working alongside a team of four professionals I helped provide support for over 400 computer users across multiple locations.
Created Powershell/Batch scripts to proactively monitor and report (via e-mail) of critical errors in workstation and server event logs and to manage Office 365 e-mail system.
Supported a total of four physical servers and one VMware ESX 5.5 hosting 10 VMs.
Designed and configured AD Group Policy objects to deploy server resources to workstations. GPOs were also used to tailor the end user workstation environment and to solidify the security and integrity.
Monitoring of the network perimeter level security using the tools built into Palo Alto Firewall and network sniffers like SolarWinds and Nagios Network Monitoring.
Repair of laptop and workstation components. Primarily replacement of LCD screens, Keyboards and HDDs. Also performed backup and recovery of end user data in the workstations.
Defined security guidelines and standards for network security that were in compliance with AICPA regulations (SOX compliance).

Technologies: Office365,, VMWARE ESX, PowerShell, Windows 2012

Confidential, Coral Gables, FL

Systems Administrator/Help Desk Support

Responsibilities:

Management of Dell Equalogic 4000 SAN for Vmware server backups.
Working with a team of four to support a total of 200 users. Remote support of satellite locations though the utilization of GovernLAN remote software.
Management of antivirus system Kaspersky and maintenance of network operating systems/workstations through third party Shavlik Protect patch management.
Worked with a team of three to manage a network of 100 users in a Microsoft Windows 2008 Active Directory environment.
Provide support of VM Ware ESX 5.1 through the utilization of VSphere Client.
Defined policies with access rules on Sonic Wall OS 6.2
Provide end user support of Windows 7 workstations configured with industry specific applications such as NTSCash.
Management of Office365 e-mail system via Powershell.

Technologies: Office365, Sonic Wall OS, MS Office, VMWARE ESX.