TECHNICAL SKILLS

• HARDWARE: Dell, HP, IBM PCs and compatibles and Laptops, Macintosh computer systems, Northern Telecom SL - 1, Rolm PBXs and AT&T system consoles for 75/85, Synoptic 10-BaseTBridges, Routers, Premise Distribution System (PDS), and Concentrators, PDAs Blackberry, Sun Solaris Equipment.
• SOFTWARE: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows NT, Microsoft Windows 95/98, Linux Operating Systems, System Center Configuration Manage (SCCM), Veritas Backup Exec for Windows Servers ver, 9.1, VPN/PKI Public Key Infrastructure, Ivanti LANDESK, Dameware, Altiris Client Service Software and Deployment Solution, Centrex Macstar, 3COM, TokenRing Ethernet, AppleTalk, X.25 Banyan Vines, TCP/IP, Citrix Remote Program, Windows Server 2003, LANDESK Management Suites, SQL queries, File Transfer Protocol (FTP), HTML, Novell NetWare 6.5 /3.X/4.X, Defense Messaging System (DMS) Client/Server, DMS Organizational User, HP Open View/Network Node Management software, System Management Server (SMS) Administrator console, BlackBerry software, SAP Administrator, DOCS OPEN, DeltaView, Imanage software, HummingBird, Microsoft Exchange Administrator, Windows NT, Mac star, Microsoft Office Suites, ProComm Plus, MS-DOS, WordPerfect, MS Exchange, Corel Office Suites, Team Links, WordPerfect Mail, MS Mail, ccMail, Microsoft Outlook, Remedy, Clarify, GroupWise, Trackit, DKHELP, Support Magic, HEAT, On Time Calendar, LOTUS 1-2-3, NOTES and Approach, Macintosh Graphic software, Netscape and NOVIX Firefox for Internet.

PROFESSIONAL EXPERIENCE

IT Engineer Associate

Confidential, Jacksonville, FL

Responsibilities:

• Responsible for the configuration and deployment of computers and monitors to new hires.
• Helped manage deployment plans and configuration schedule for hardware to support numerous departmental software upgrades.
• Managed hardware configuration and deployment to 3000+ users in Windows 10 upgrade project.
• Configured computers for remote users.
• Recommended appropriate hardware to meet departmental needs.
• Managed computer and monitor inventory levels to ensure that end of life equipment was replaced accordingly.
• Forecasted staffing trends to maintain optimal inventory levels.
• Trained contract workers in proper support techniques and processes for our team.
• Educated customers on the proper functionality of various software solutions.
• Processed repair claims for equipment as needed.
• Aided in requirements analysis for converting employees from parent company to our employ.
• Coordinated computer moves.
• Answered customer tickets in Ivanti Service Desk.

Desktop Technician

Confidential, Jacksonville, FL

Responsibilities:

• Responsible for providing all corporate desktop, printer issues and supporting 3 different locations around Jacksonville, Fl. This includes hardware and software applications as well as installation of specific devices and software.
• Inventory and asset management of all new and old equipment coming in and out of computer storage room.
• Maintain inventory asset sheets and databases.
• Image laptops and desktops for all remote and corporate users throughout Confidential .

Service Desk Technician

Confidential, Jacksonville, FL

Responsibilities:

• Provided support for over 2500 user from Confidential NOC location, to include who remote users, as well as field technician.
• Provided support for local/networked printers.
• Provided support for productivity software (MS Office, Adobe, etc.)
• Provided support for e - mail (MS Exchange).
• Provided support for Active Directory users.
• Remote into user’s system and fix users issues which vary from day to day.
• Provided status reports to Operations Manager and Team Lead
• Support Dell, Lenovo, and WYSE Terminals in a citrix environment,

Desktop Imaging Technician

Confidential,Orlando, FL

Responsibilities:

• Responsible and assisted in imaging over 10,000 laptops and desktops.
• Imaging computers with Lite Touch Installation (LTI) using Microsoft Deployment Toolkit (MDT) SCCM MDT 2010 software.
• Migrating desktops and laptops from Microsoft XP to Windows 7.
• Join and removed computer(s), client(s), and accounts within Active directory.
• Install proprietary software for all offices and staff member location
• Configure systems, patches and software updates.
• Provide AD Support, place users systems in correct OU’s.

Desktop Technician/Project Technical Lead

Confidential, Orlando, FL

Responsibilities:

• Upgrade all Desktops/laptops systems throughout Wyndham Resort Locations from Windows XP to Windows 7 OS.
• Assisted with the implementation and support of the Virtual Desktop Environment (XenDesktop) project.
• Responding to Support and Citrix Tickets via Axios/Assyst Ticketing System
• Train and support 4 Technicians
• Active Directory, adding users, editing profiles, resetting passwords.
• Rejoining Domain/connecting to Domain during and after migration
• Failed HDD replacement, RAM Upgrades, Re-imaging USB Drives including Laptops and Desktops
• Mapping Network Printers, Configuring printers, accessing printer servers, updating print drivers
• Outlook PST, adding, editing, removing
• Software installation and re-installation after imaging/migration
• Install proprietary software for all offices and staff member location
• Configure systems, patches and software updates.
• Provide AD Support, place users systems in correct OU’s.
• Configure RSA Token Software for remote users.
• Inventory of laptops and desktop coming in and out.
• Back up users data to padlock storage devices.
• Daily use of Citrix Web Interface
• Applied SecurDoc as encryption application for laptops
• Travel to all Wyndham Resort and Building locations when necessary.

Sr. Desktop Support Technician/Team Lead

Confidential, Washington, DC

Responsibilities:

• Supervised and train 4 technicians with procedures and standards for desktop support and participate in the revision/development of new documentation as appropriate for use by support staff.
• Provide desktop support to Confidential staff via remote desktop utilities (SCCM) and in person for Microsoft operating systems in a Microsoft environment.
• Responsible for the support of all local/networked printers.
• Upgraded and installed all Approved Software for Confidential .
• Responsible for configuring and supporting organization e-mail (MS Exchange).
• Provide support for Active Directory users.
• Provide support for PDA’s and Blackberry users.
• Configure systems, push patches, and software updates.
• Provide direct support for service desk technicians.
• Transfer knowledge and transition desktop support activities to support staff.
• Provide status reports to IT Manager and Project Manager.
• Conduct projects as assigned by management.
• Conducted training classes on ITIL
• Test and deploy Dell Laptops with Windows 7 operating system platforms.

Desktop Deployment Technician

Confidential, Franklin, TN

Responsibilities:

• PC Deployments
• 100% Travel
• Server and Security Administration (Setting up usernames, user groups and passwords)
• Printer set up (server-side and printer groups)
• Installation of Desktop software
• Terminal emulation (experience hooking up to the mainframe through terminal emulation package)
• Active Directory and Netware experience
• Work with multiple vendors to configure hardware and client application
• Provided physical distribution of hardware throughout hospital facility
• Provided management of all infrastructure implementation tasks considered
• Resource management

Computer/IT Support Team Lead/Project Admin

Confidential, Cary, NC

Responsibilities:

• Provide status reports to Project Manager.
• Supervise 5 Technicians of the upgrade and migration of user data for over 1000 Desktops and laptops system to new HP units and Windows 7 OS.
• Manage the inventory of laptops and desktop coming in and out.
• Maintained and accurate account of Confidential ’s User Database.
• Configure and image desktop and laptop computers.
• Coordinate with HP vendor for the repair of Desktop/Laptop equipment.

Sr. Desktop Support Technician

Confidential, Raleigh, North Carolina

Responsibilities:

• Assist in the migration of desktop support and knowledge transfer from current seat management vendor.
• Assist in the testing vendor supplied procedures and standards for desktop support and participate in the revision/development of new documentation as appropriate for use by support staff.
• Provide desktop support to staff via remote desktop utilities (LANDESK) and (Dameware) and in person for Microsoft operating systems in a mixed Netware and Microsoft environment.
• Provide support for local/networked printers.
• Provide support for productivity software (MS Office, Adobe, etc.)
• Provide support for e-mail (MS Exchange).
• Provide support for Active Directory users.
• Provide support for PDA’s and Blackberry’s users.
• Create and deploy images, patches and software updates.
• Provide consulting on cost-effective implementations of microcomputer hardware and software using defined standards and specifications.
• Transfer knowledge and transition desktop support activities to state support staff.
• Provide status reports to IT Manager.
• Conduct projects as assigned by management.