Windows Deployment Resume New York, NY - Hire IT People

TECHNICAL SKILLS

Networking: Active Directory fundamentals, DHCP and DNS Server, Group Policy management fundamentals.
Software: Windows 7 & 10, Windows image deployment through PXE, Linux and Mac OS basics, MS Office 2003 - 16, Google Apps.
Hardware: Data Backups, recovery, refreshes, Mobile Device troubleshooting, PC/Laptop basic hardware repair, Network Printer and Peripherals support.

PROFESSIONAL EXPERIENCE

Windows Deployment and Desktop Support Technician

Confidential, New York, NY

Responsibilities:

Engaged as part of Windows 10 migration team with Confidential Corporation, handling OS Imaging while interfacing with users to resolve desktop support and transition issues.
Assisted Desktop support Tech to resolve issues, troubleshoot network connectivity using Service Now. Assessed replacement machines as well as old laptops to determine which qualified for re-imaging, repair, maintenance or disposal
Worked with Desktop Support manager to review backup procedures, deployment queuing and user machine database logging. Assisted drive-wipe for old PC’s laptops and some handheld devices in readiness for disposal.
Was in charge of spreadsheet asset-list creation for machines marked for disposal and updating the database to ensure up-to-date uniformity
Set up new computer machines post-imaged, set up new user in active directory and ensured all user peripherals connect to network. Assisted user hardware issues with PC, Laptop and Mobile devices like remote connection, network printer connection, peripherals.
Assisted the Lead Tech to review drive-wipe activity prior to moving assets to disposal storage area. Thereafter they are staged on pallets while coordinating with disposal companies for pickup at allotted times. Traveled to sites to assist migration efforts as well as oversee inventory recording of newly acquired assets, pre-test monitors.

Territory Manager

Confidential, Somerset, NJ

Responsibilities:

Expert proficiency in use of CRM software, Salesforce and Mastermind Business to analyze data and present actionable Confidential demographics
Utilized and deployed multiple CCTV devices, Motion detectors, Wi-Fi Cameras, Sensors, System Panels while troubleshooting software and user issues.
Supported Installation techs during deployment, cabling, power wiring and panel setup
Managed lead information filtering using data mining software to generate sales, develop customer accounts, resolve user issues, retain market segment while meeting quarterly.

Data Processor/Case Support

Confidential

Responsibilities:

Responsible for review of caseload of supported individuals living with disabilities, working on a file-by file basis to update and refresh data
Performed data compliance testing to ensure acceptable validation in accordance with HIPPA as well as other regulations.
Utilized Wildwood software to document data and communicate reports to meet supported individual desired goals
Reported bi-monthly data analysis results to management which was utilized in making organizational decisions.

District Leader

Confidential, Ellicott City, MD

Responsibilities:

Prospecting, onboarding, class and field Training, fast tracking new associates.
Fully Life and Securities Series 6 Licensed. Recruited and trained over 10 representatives and handled over 80 sales presentations from March 2017 to April 2018.
Solicited, closed and managed multiple key accounts for several clients with over 50 Financial Needs Analysis data analysis programs executed allowing for adequate documentation, storage and security protocols observed.

Desktop Support lead

Confidential, Elkridge, MD

Responsibilities:

Assisted the tech support unit of a heavy-equipment firm serving as the interface for client service requests as well as deploying quick response to internal system or hardware issues. Maintained equipment, desktops, printers and peripherals and escalated severe issues and service requests to appropriate channels.
Provided technical support by performing installation, repair and preventive maintenance of company laptops, handheld devices, portables, audio visual and other required equipment.
Coordinated disposal of old workstations and laptops after ensuring proper backup of drives on external drives and wiping of C-drives.
Troubleshoot software and hardware failures while resolving incidents using documented procedures to perform responsibilities
Constant communication with managers and users using voicemails, email and in-person communication
Analyzed issues and prioritized accordingly using escalation procedures

Logistics Flow Team Member

Confidential, Ellicott City, MD

Responsibilities:

Worked as part of a team managing stocking and flow of merchandise from the storage/backroom to the store shelves. in charge of oversight of inventory movement, temporary locations and floor placements.
Managed the interface between the back room and floor stocking team, providing real time information on counts, positioning to team lead and sales personnel.