Classified Computing Support Resume

TECHNICAL SKILLS

Operating Systems: Windows 7 Enterprise, Apple iOS

Software: Microsoft Office Suite, Active Directory, Exchange, Lync, RSA, Entrust, Cisco VPN AnyConnect, Shavlik, BitLocker, SharePoint, GoToMeeting, Web Apps

PROFESSIONAL EXPERIENCE

Confidential

Classified Computing Support

Responsibilities:

Creation of classified accounts including Active Directory, Exchange, Lync and RSA Token
Provide end user support and learning for classified accounts
Setup of classified workstations, thin clients and fiber connections
Primary Trusted Agent for PKI SmartCard enrollment, issuance, inventory and expiration of certificates
Troubleshoot and resolution for all classified DAYS ticketing for hardware, software and peripherals
RSA Token distribution and expiration replacement

Confidential - Arlington, VA

System Support Specialist

Responsibilities:

Provided troubleshooting and resolution for desktop/laptop computers, software, peripherals, printers and local network
Mobile setup, troubleshooting and training for Apple iOS (iPhone and iPad)
Provided on-site or remote customer support for desktop/laptop, mobile devices, video equipment and operating system
Image, install software and transfer user data for an office of 40 on-site employees and 15 off-site employees for both domestic and international use
Provided client support for SharePoint, Oracle Learned, webmail, Lynx and GoToMeeting
Maintained SharePoint web page for end users
Maintained and supported Crestron video equipment in all conference and training rooms
Configured office VOIP phones
Assisted in quarterly and annual inventory campaigns

Confidential - Erie, PA

PC Support Specialist

Responsibilities:

Provide 2nd level tech support to the help-desk
Including troubleshooting and resolution for hardware, software, network and printers
Hardware and software installation, maintenance and network configuration of all Windows and Macintosh systems for faculty and staff
Configure, operate and maintain all technology in 64 classrooms
Consisting of computers, projection systems, DVD/VCR players and Crestron control panels
Assist and train faculty in the use of classroom technology and provide immediate response to any issues encountered, ensuring a first-rate classroom environment
Configure and maintain nine computer labs consisting of computers operating on Windows, Macintosh and Macintosh with Parallels operating systems
Coordinate lease renewals, data transfer and set-up of new computers

Confidential - Erie, PA

Help-desk Analyst

Responsibilities:

Collaborated with System Development, Support and Operations to compile financial data for statistics and analysis
Provided 2nd level hardware and software tech support for field and corporate users
Troubleshot and resolved hardware, software, network and telecommunications issues
Ensured all hardware and software were current with patches, updates and upgrades

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