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Pc Analyst Resume

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SUMMARY

  • CompTIA A+ certified professional with strong help desk experience - - provide software, hardware, client/server and networking technical support.
  • Information Technology professional with a Bachelor of Science degree in Information System Security and an extensive knowledge of Windows operating systems.
  • Practical, hands-on experience with assembly, troubleshooting, and repair of IBM Laptop / PC, Dell Laptop / PC, Compaq PC and personal computers, local and network printers.
  • Excellent customer relation’s skills, including delivering training and providing “Help Desk” support for end users on a variety of Microsoft applications.
  • Demonstrated ability to function effectively as a team player, as well as work independently to achieve organizational objectives.
  • Hands on Experience in Remedy and Zendesk ticketing systems

TECHNICAL SKILLS

  • Windows 2012 Server, Windows 2008 Server, Windows 2003 Server
  • Windows 10, Windows 8, Windows 7
  • VMWare vSphere
  • SAP
  • AVAYA System
  • AS400
  • Acronis True Image.
  • Peregrine.
  • Remedy ticketing system
  • Active Directory.
  • Copiers, HP Printers, Sharp Printers, Scanner and Zebra Printers support.
  • ESET Security.
  • Fuze.
  • Lotus Notes.
  • Microsoft Office 2003, 2007, 2010 and 2013
  • Microsoft Outlook.
  • SolarWinds.
  • Symantec Backup Exec.
  • TeamViewer remote support.
  • Veeam backup.
  • VPN and Citrix support.
  • Wonder Desk.
  • Zendesk
  • Mobile Devices.
  • Norton Ghost.
  • Norton and Mcafee antivirus.
  • Office 365.

PROFESSIONAL EXPERIENCE

Confidential

PC Analyst

Responsibilities:

  • PC migrations from Windows 7 to Windows 10.
  • Imaging with Ghost Software.
  • Assisting with moving user software and hardware.
  • Setting up users’ workstation and installing printers.
  • Resolving issues by using service desk ticketing system.

Confidential

PC Administrator / Helpdesk Support

Responsibilities:

  • Perform Junior Admin and helpdesk activities at corporate headquarters, three regional manufacturing facilities and 42 remote sales and technical reps.
  • Backup administrator - responsible for backup and restore of data.
  • Responsible for the company PC- Refresh, upgrading apps and creating new image.
  • Responsible for creating PC repair and troubleshooting guide
  • Effectively resolve help desk support tickets through Zendesk to ensure all service requests are answered while navigating through multiple applications.
  • Responsible for negotiating contract for copiers’ network installation and purchasing from Sharp DocuTeam for Confidential . Regional offices.
  • AS400 administrator - responsible for creating users account, managing users and backing up AS400 tapes
  • SAP administrator - responsible for creating SAP users account, managing users and maintaining user administration
  • Responsible for creating and deleting user Active Directory account on the network.
  • Responsible as the first contact for all user’s technical support directing and creating tickets for other network administrators’ and engineer to resolve to client issues.
  • Hardware (break/fix) and troubleshot network issues on PCs (Zendesk ticketing systems)
  • Highly proficient in diagnosing workstation and laptop issues which includes replacing motherboards on HP workstation and Lenovo laptop.
  • Delivered on-site, end-user troubleshooting, software training, and tech support for equipment and services provided by IT.
  • Responsible for creating tickets in Wonder Desk and assigning tickets to various members of the IT department on various issues.
  • Lotus Notes administrator - responsible for creating, managing and maintaining user database and mail file in Lotus Notes.
  • Responsible for creating document and instructions on guidelines on how to resolve workstation problem such as a spyware or virus issues.
  • Responsible for network backups and file restoration for all users.
  • Responsible for creating and managing company custom image.
  • Assist in configuring and deploying BlackBerry for employees.

Confidential

LAN Administrator

Responsibilities:

  • Assisted in deploying images on DOR/DMV workstations
  • Assisted with user’s rollout of Gratis Machine and Printers
  • Configure Images and deploy software on Dell workstation for migrating users
  • Configure Outlook and setup user’s email
  • Assisted user in recovering PST files and back up data store from the migration server
  • Managed LAN/WAN operations and diagnosed hardware issues using Zendesk Remote Access tool.
  • Provide end user support in resetting passwords and accounts problem in Active Directory.
  • Diagnose software and hardware problems for users.

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