We provide IT Staff Augmentation Services!

It Support Eng. Resume

2.00/5 (Submit Your Rating)
Hire Now

TECHNICAL SKILLS

  • Windows /XP
  • Windows7
  • 10
  • Mac
  • Microsoft Office 2003 - 2016. XP Pro
  • Laplink Pro
  • Norton Anti-Virus GHOST
  • Drive Copy
  • Remote Desktop
  • PC Anywhere
  • VNC
  • NetMeeting
  • Remotely Anywhere
  • Lotus Notes
  • Microsoft Outlook
  • MS. Office 365. Active Directory
  • DNS
  • Citrix
  • Linux
  • Mac
  • Imanage. Remedy. Trilingual (English
  • Spanish
  • Portuguese)

PROFESSIONAL EXPERIENCE

IT Support Eng.

Confidential

Responsibilities:

  • Provided inter Department Collaboration by escalating unresolved issues
  • Documented all inquiries in CA Service Desk manager system
  • Employed experience and training to troubleshoot software and hardware problems
  • Supported issues with Software Center application installations
  • Admin Azure Support- one time pass
  • AS-400 resetting passwords and reconfigurations
  • Lotus Notes Databases configuration/ Lotus notes error with ID files
  • Bitlocker resets
  • Iphone/Android setup email accounts

Confidential

Migration Engineer

Responsibilities:

  • Worked on Deployment /Migrated 1200 user mailboxes from exchange 2010,2016 to office 365
  • Skype for business installations
  • Supported Hybrid Migration
  • Supported migration of sharepoint, outlook 2010, 2013 to office 365
  • Troubleshot issues with delegates and rules on outlook after migration
  • Troubleshot and trained users one on one regarding the pluses of office 365
  • Ticketing on Connectwise and remoting into users pc using automate.
  • Monitoring virus alerts and alarms with Sophos
  • Sonic Wall vpn installations
  • SCCM-1702 Deploying images - applications
  • Azure support- admin one time bypass for contract employees.

Confidential

Mobile Forensics/Forensic Engineer Lead

Responsibilities:

  • Created and maintained email addresses and distribution list on MS exchange
  • Performed cross platform audits of AD. Managed security with group policies
  • Troubleshot Data extractions on mobile devices.
  • Unlocking Apple devices/unlock recovery tool
  • Onboarding of Internal users, permissions, distribution groups.
  • Testing mobile devices and compatibility with Confidential software
  • Server 2002./2008 2012 , Printing infrastructure,
  • Supported outlook 2013 2016, enterprise vault. Mailbox capacity.
  • Set up laptops for traveling executives (installed citrix)
  • Sonic Wall- configuration-vpn configuration-lockdown.
  • Supported forensic cloud software

Confidential, New York

Helpdesk Analyst

Responsibilities:

  • Supported Filesite- document versions, deletion .replacement
  • Troubleshot VPN - Xenapp
  • Assisted on moving mailboxes and granting access.
  • FTP sites creation and the type of access users would have.
  • Creating accts on AD/mailboxes on exchange and distribution groups.
  • Conference Room setups/audio Visual

Confidential, New York

Helpdesk Analyst

Responsibilities:

  • Application Support Xenapp- connectivity.
  • Staging and shipment of encrypted hard drives for registers .
  • Remote into Servers and worked on fixes for store implementation, supported Admin POS system.
  • Experience with Citrix, VPN. SMS, SCCM. VDI, XenApp. BES Workshare. Blackberry- Smartphone-Good Application.
  • Supported new hardware/software implemented in registers

Confidential, New York

Senior Helpdesk Analyst/Onboarding Specialist

Responsibilities:

  • Call Center- Provided support to all NYC public hospital employees, Troubleshot TCP/IP, DNS Wins, with such tools, nslookup, netstat, and nbstat.
  • Supported Novell, GroupWise, Quadramed, HIPAA, assisted on PC, Mac hardware and peripherals. Supported Lotus Notes.
  • Monitored Real time service levels by monitoring queues, customer hold times and availability to ensure a positive customer experience.
  • Deployed updates, service packs and hot fixes using WSUS, Windows Update, Automatic Updates, and Group policy.

Confidential

Helpdesk Analyst/Desktop Support Lead

Responsibilities:

  • Call Center -Supported and responded for user support and problem resolution for all software and hardware issues. Prepared desktop support team for Law firm conferences. Assisted on Migration from Lotus notes to exchange.
  • Supported all business applications and legal applications including but not limited to: Omnia, Microsoft Office, Microsoft Outlook, Deltaview, Document Management-Imanage FileSite, Citrix, RSA-VPN, and VDI.
  • Maintained accurate and timely entries of problem and resolution into call tracking Assyst, Track-it System.
  • Created and moved new email accounts, groups, libraries in Active Directory

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship