Data Analyst Resume Detroit, MI - Hire IT People

SUMMARY

I am proficient in Microsoft Office Word, Access, PowerPoint, Excel, Outlook, Publisher, Crystal Reports, SAP, IMIS and JAIS.
Advance experience in Customer Service, with a primary focus on CRM strategies.
Proficient in process and procedure development, implementation and summary.
Youth Programs
Corporate Internal Processes and Data Management
Over 10 years of professional experience.

PROFESSIONAL EXPERIENCE

Confidential, Detroit, MI

Data Analyst

Responsibilities:

As a Data Analyst, my primary task is to compile and organize adhoc data, analyze annual data from 3rd party.
Analyze, classify and research submitted meter date from annual survey through manual research and comparison to multiple company databases.
Manage and Update Weekly and Monthly Statistical Report with financial and operational Data from cross functional teams.
Utilize multiple Crystal and Access reports to obtain budget and actual comparison data.
Process and manage preassigned orders through the dispatch group for various meter repairs, exchanges and updates.
Structure and maintain written processes for the procedures of Revenue Analytics group Adhoc Access and Excel reports for various data inquiries as needed.

Confidential, Detroit, MI

Database Coordinator/Teen Center Coordinator

Responsibilities:

As a team member for Youth Program and Administration team, I supervised teen youth programming and implantation, working directly with the youth. I provided support in grassroots data infrastructure and preparing the organization for integration of a corporate database.
Develop proficiency and useable data for the agency that allows us to input client information and track the continuum of services Effectively utilize database to proactively track, investigate and report to the Vice President of Compliance trends or anomalies.
Provide special reports, as required, to inform the leadership team of significant program and administrative information that will focus strategic objectives and inform annual giving trends and performance.
Facilitate and manage youth program for 13 - 17yrs olds for during the school calendar year, approx. 15-25 participants and additional summer core youth summer employment program. Manage and coordinate fundraising, marketing, promotion and volunteer opportunities for youth program.
Implement and coordinate events, activities, and internal/external educational and life skills trainings and workshops.

Confidential

Administrative Assistant

Responsibilities:

As a team member for BCBSM's Value Partnership team, I provided direct support for the medical directors, consultants and overall leadership for BSBCM's Pay for Performance Program,
Provide direct administrative support for 8 managers and 2 Medical Directors and 2 Department Directors Manage and coordinate departmental training for all employee and coordinate new employee orientation Key contact for departmental deliveries, supply order process, and equipment.
Research and analyze data for various Value Partnership projects Manage and maintain schedules and communications for high level directors and managers. Manage and coordinate various internal departmental processes for employee resources.
Manage and coordinate the registration process of quarterly meetings and adhoc events hosted by the department.

Confidential, Detroit, MI

Member Relations Specialist/ Sr. Database Coordinator

Responsibilities:

Implementation of CRM strategy directed to our core membership of approach. 1500 members. Retain approx. 80 of core membership annually and manage a welcome strategy and process to approximately 60 new members monthly.
Implementation and management of Diversity Programs which included 9 organizations region wide. Create and supervise web-based applications in conjunction with primary database for use by employees to complete organizational objectives.
Maintaining the quality, integrity and accuracy of the customer/member database consisting of 22,000 members. Implementation the policies, technical procedures, and standards for preserving the integrity and security of data.
Providing education and training to entire staff through general and customized sessions of IMIS Database. Management of Event set-up and registration, including troubleshooting, and onsite technical support. Create and develop reports, rosters, and/or statistical data for use in specialized projects or mailings. Coordinate the monthly correspondences, campaigns and specialized mass mailings to core base of 3,000 members.
Manage process of Sponsorship/Advertisement contract tracking within an error margin below 5%. Manage the verifying, filing and archiving system for confidential documents and hardcopy membership records. Effectively maintain supply budget within a 3% differential and managed the supply inventory for 2 major departments.