SUMMARY

• Experienced IT Support Specialist with 13+ years of expertise in design, development and maintenance of complex software and management of server infrastructures and data center operations across operating system platforms.
• Highly proficient in implementing enterprise solutions for business applications in broad scale, web - delivered environments.
• Determined to deliver best technical solutions to meet functional and business requirements.
• Diligent troubleshooter, with strong communication skills and the ability to interact effectively with employees and departments various IT environments.
• Flexible with positive work attitude focused on producing results under tight deadlines.
• Developed and maintained IT inventory tracking site in SharePoint 2007 and SharePoint 2016
• Developed and maintained Invoice submission and tracking site with Custom ACL for each department in SharePoint Online
• Developed a Correspondence site using SharePoint Designer 2016 and Nintex
• Deployed Good Technology MDM solution including Good for Enterprise, Good Access, Good Share, Office² Pro for Good, and Notate for Good on mobile devices
• Migrated users from Blackberries to iPhones
• Migrated users from Good Technology to Office 365 on mobile devices
• Deployed and configured Barracuda Email Security Gateway
• Deployed and configured a centralized AVG Antivirus.
• Managed whitelisted/blacklisted applications in AVG firewall
• Deployed Symantec Encryption Management Server (SEMS) to centrally manage PGP full disk encryption on Windows 7 computers
• Setup the ILS tenant space in Office 365 Government Cloud and verified compliance with ITAR requirements
• Deployed and configured VMs in VMware
• Created a VM in VMware to test install process and create documentation in Windows
• Created and managed disks, luns, and SnapMirrors on NetApp SAN
• Created System Accounts with limited permissions for new applications
• Created security groups and managed group membership for network printers and file shares (RBAC)
• Created GPO's with WMI filters for Windows XP/Vista/7/8/8.1/10 containing multiple settings
• Configured Bitlocker encryption and backup recovery keys in A/D for Windows 10
• Used PowerShell to disable Microsoft store and uninstall selected store apps from all profiles on computer in windows 8/8.1/10
• Assisted with ILS office relocation from Tysons to Reston then from RTC to RTC West.

PROFESSIONAL EXPERIENCE

IT Support Specialist

Confidential

Responsibilities:

• Support a global client/server environment on Windows XP/Vista/7/8/10 and Server 2003/2008/2008 R2/2012/2016
• Support users running multiple applications including MS Office 2007/2010/2013/2016 , FileMaker Pro, Symantec PGP encryption, Trend Micro encryption, Cisco VPN, STK, PRO E, AVG, and Adobe
• Provide system administration of Exchange, RSA, MOSS, SharePoint 2016, Office 365, and Issuetrak
• Support VMware ESXi hosts and NetApp san infrastructure
• Install, implement, and maintain various systems including desktops, laptops, printers, scanners, copiers, and Apple iOS devices (iPhones and iPads)
• Support Office 365 (Exchange online, SharePoint online, and Skype for Business)
• Maintain, update, and test the client computer builds and system deployment
• Participate in software developmental testing and system integration
• Coordinate and manage vendor and subcontractor activities

Plant Systems Administrator

Confidential

Responsibilities:

• Provided support in an industrial mining environment on Windows 7/10 and Server 2003/2008R2
• Supported user applications including MS Office 2010, Juniper VPN, Sophos, Syteline, Maximo, and Adobe
• Provided system administration of Exchange, AirWatch, SharePoint, Mimecast, SysAid, Mitel, and ShoreTel
• Supported remote users with desktops, laptops, printers, copiers, and Apple iOS devices
• Tracked help desk tickets in SysAid
• Improved IT oversight and coordination at the plants

Computer Support Specialist

Confidential

Responsibilities:

• Provided support for on-site and remote users on systems running Windows XP/2000/NT and Server 2000/2003
• Provided remote support using DameWare, LogMeIn, and TeamViewer
• Provided system administration of Active Directory and Cisco Unity Phone System
• Tracked help desk tickets in JIRA
• Supported MS Office 2003, Cisco VPN, Adobe Acrobat, and customized software applications
• Purchased, installed, and maintained computer equipment inventory
• Participated in the integration of new companies into the Eurofins domain and network

Help Desk Support

Confidential

Responsibilities:

• Supported multiple clients such as Lenox, NCO Financial, Genesis Healthcare, and Lafayette College
• Provided Tier 1 desktop support to provide expert resolution to issues with MS Office, Outlook, and Windows XP
• Installed and configured a variety of desktops, notebook computers, and printers

Senior Technician

Confidential

Responsibilities:

• Built and configured new systems to support system integration
• Tested defective products to identify issues, allocated and distributed product replacements
• Identified system issues through troubleshooting and applied the most efficient and effective system repairs

Network and Administrative Support

Confidential

Responsibilities:

• Examined, repaired, and maintained Windows-based computers and network printers
• Installed and configured a vast array of computer software and hardware
• Researched computer issues to identify the most efficient resolution